Customer Service Manager

Location:

Posted:

June 25, 2011

A unerray Cox..216-***-**** ******@*****.***

Desired Job Type: Manager/Customer Service/ Service Representative

Desired Status: Full-Time

Salary: $30,000

Education/Certifications: Shaker Heights H igh Graduated in June of 1994

Some College Attended the University of Phoenix in 2001 for Business

Management

Hondros College 2010-2011 Life & Health Insurance Pre-L icensing Certificate

* *Passed Ohio L ife and Accident & Health Exams May 2011**

* *Will Elaborate concerning employment tenures**

Most Recent Position:

* *Nationwide Insurance - Customer Service Representative ( March 2010-September 2010)

I nbound call center. Processed policy endorsements and payments for customers and

i nsurance agents. Problem solving and computer navigation. H igh volume call center.

Recent Management Experience:

* * Daves Markets- Assistant Manager (August 2008-March 2010) Store management,

ordering, merchandising and customer assistance

CSR I I Experience:

* * Progressive Insurance - Customer Service Representative (January 2002-January 2006)

Inbound call center. Processed payments and endorsements

for customers and agents.

Handled escalated calls and complex billing issues. (100-130 calls per day)

Customer Service Experience:

* * Key Bank Customer Advocate (August 2007-December 2007)

Inbound call center. I assisted customers with cd, i ra, and

money market accounts in a team environment.

The position also included cross selling. (40-60 calls per day)

References :

Jacquelyn Rose-Weeks West Park Direct IT Manager 216-***-**** (Manager)

Kat r ina James Regional Coordinator Safeguard Properties (Co-worker)

Ormond Rose 734-***-**** (Co-worker)