Customer Service Manager

Blanka Jilkova

Current Address: Callejon San Ricardo 2C

La Linea de la Concepcion

*** ** *****

Contact number: +34-663-**-**-**

Email: **************@*******.***

N.I.E.: X-84-58-464-F

Marital status: single

Example of my photography:

http://blankajilkovaphotography.carbonmade.com/

http://www.dfklub.cz/blanka-nbsp-jilkova/4959/fotograf.html

PROFESIONAL EXPERIENCE

Apr. 08 – currently BWIN

- data input operator, sportsbook

- adding data of the world’s matches into the bookietool

- finding results and paying out to the winners

- assisting with livebets – tennis, basketball, soccer (scoreboard)

- familiar use of BCM, LBAI and Bookietol

Jan. 07 – Jan. 08 TECCHO real estate

- zone Sabinillas, Duquesa, Sotogrande

- selling & renting houses, flats and organizing meetings with

clients

- dealing with clients over the phone and emails

- being present at financial meetings for further translations

- taking photos of houses and flats for clients and the web pages

- marketing - market research for searching the customers and

knowing their needs and requirements

- good customer service skills, interacting with clients in a friendly

professional manner

Sep.05 – Oct.06 IBM GSDC ( Global Service Delivery Center ), Brno, CZ

- support Centre and Helpdesk for pan European operations

- collection and documentation of security incidents related to

customer operation teams

- IT Security Specialist and Customer Service Advisor for Italy

- customer service for Italian clients such as Mediaset, Barilla,

Minister of the Health, Nestle (from Milano, Bologna and Napoli)

via the phone and e-mail

- trouble shooting in Tivoli, R1, R2 environments in cooperation

with AIX and Windows teams

- computer problems and documents translation (Italian / English,

English/Italian)

- computer literate and knowledge in programs such as MS

Windows, IBM Tivoli, MS Word, MS Excel, including various

internet technologies

- verbal communication skills and ability to interact with customers

in a friendly and professional manner

- delivering complex IT Technical Solutions to professionals and

end users, including Asset Management solutions in a fast and

competitive global environment

Mar2002 – Dec.03 Publishing House, Karmelitanske nakladatelstvi - Brno, CZ

- manager of marketing

- administration and accounts

- customer contact management (bookshops, libraries, publishing

houses)

- distribution and communication information about publications

EDUCATION & TRAINING

2010 Advanced Fashion photography course

- University of Cadiz, Spain /finished by certificate/

2009 Advanced course of fashion and publicity photography

- Foto Apertura, Malaga, Spain /finished by certificate/

2005 IBM technical courses finished by certificate / Czech Republic –

Brno/

-Windows XP

- Lotus Notes

- Aix

- TCP/IP

2004 CILS international certificate of Italian language /Italy, Rome/

2000 – 2001 Lingua Centrum H.E./Czech Republic, Brno

One year full time French language course, intermediate certification

1999 English literature and poetry course /Ferry Centre - UK, Oxford/

1995-1999 High school graduation certificate

Business academy / Czech Republic – Breclav/

- accounts

- economy

- Czech / language and literature /

- English / language /

L ANGUAGES

Czech mother tongue

English advanced

Spanish advanced

Italian intermediate

French intermediate

I NTERESTS

Photography / Design Decoration / Travelling / Cycling / Dancing.

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