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Customer Service Training

Location:
Florence, SC, 29504
Posted:
June 25, 2011

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Resume:

abg9z0@r.postjobfree.com ph. ***-

***-****

BARRETT MACK

Objective: To

obtain a position that will utilize my acquired skills and provide an

opportunity for advancement and personal growth.

Skills:

. Dependable individual with a professional attitude,

Customer Service training, blue print reading, schematics, ISO 9000,

Facilitating and Diversification courses.

. Self motivated with a strong interpersonal skills.

. Organized and able to handle multiple tasks efficiently in a fast paced

environment, also able to work autonomously.

. Excellent communication and problem solving skills. CPR/First Aid and

AED Instructor for adult, children and Professional Rescuer and health

givers.

Work Experience:

09/2010-Current Hampton Inn Harbourgate N.

Myrtle Beach, SC

Guest Relations Agent

Greet and help guest with check-ins, also assist with inquiries concerning

the facility, give directions to area businesses. Facilitate hotel training

and update employee information. Certified Pool Operator training (CPO).

01/08-04/18/2011 M & M Tax Service

Florence, SC

Tax Preparer

Prepare federal and state tax returns for taxpayers and small businesses.

Carrying out fundamental tasks e.g., preparing, analyzing, and verifying

financial documents.

08/06-02/17/2011 Hinkle Contracting Co. /Railroad Div.

Florence, SC

Trackman/Mark IV Op

Installation of new track and perform maintenance on existing track,

perform track inspections, unload and assist in the unloading of track

material. Unload ballast train. Fuel equipment, transport supplies and

materials between work area and storage sites, and perform a variety of

support and clean-up activities. Operate machinery i.e. Mark IV Tamper,

anchor machine, tie crane, forklift, bobcat, and backhoe. Install rubber

and timber crossings at grade crossings. Follow FRA rules and safety

regulations. Completion of CSX and Norfolk Southern required safety

classes.

01/02-Current City of Florence Dist. 1

Florence, SC

Substitute Teacher

Replace teacher who need business/personal time away from the classroom.

Instruct students using lesson plans and curriculum set by state and

federal requirements. Monitor nonacademic activities i.e. supervise

students in the cafeteria, hallways, field trips, and on the schoolyard.

11/02-07/06 UNITED STATES POSTAL SERVICE

Florence, SC

Mail Handler/Clerk (casual)

Prepare incoming and outgoing mail for distribution, load and unload postal

trucks and move mail around the dock area with usage of forklifts, and hand

pushed cart, load and operate mail processing, and canceling machinery.

Insert mail into PO Boxes, and use hand or mail handling machines to time,

stamp, open, read, sort and route incoming mail.

03/00-01/02 SMS Management Services

Florence, SC

Call Center Mgr/Mailroom Admin.

Responsible for supporting and enforcing departmental policies and

procedures, and overall day to day supervision of Customer Service Reps.

Assures department standards and goals are met in a consistent, cost-

efficient and timely manner. Function as a liaison between the call center

administration, agents, and other departments as needed. Serve as a

positive role model for the staff.

08/88-12/99 XEROX CORPORATION

Rochester, NY

Material Handler/Facilitator

Assemble copiers, disassemble refurbished copiers, repair and reassemble

copiers to be forwarded to the testing department. Assemble digital

copiers: inspect machines; maintain computers in work stations; pack tested

machines; operate machine presses, forklifts and cherry pickers; handle air

hand tools. Facilitator and Union Rep alternate.

Military: 03/82-03/88 UNITED STATES ARMY RESERVE Rochester, NY

Education:

10/16/08-10/23/08 American Red Cross

Florence, SC

CPR and First Aid Trainer

09/07-12/07 Jackson Hewett Tax School

Florence, SC Tax Preparers course

References: Available Upon Request[pic]



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