Manager Office

Zheltushko Irina

**** ***** ***** ***** . **** Orange, Florida 32129 . (386) 843 - 366 8

*******@****.**

Objective

To bring to your attention my skills, achievements and experience so that

we can discuss the opportunity to join your company.

Employment

Front Office Manager/ Years Employed: 3/2011 -Present

Legal & Owner Services

Peninsula Management Inc., Grand Seas Resort, Timeshare, Daytona Beach, FL

Main duties include attending to guests' inquiries, requests, complaints

and compliments; monitoring department costs to ensure performance against

budget; ensuring proper training and procedures are in place to imply best

quality service; attending to crisis or emergency situations and perform

service recovery; supervising reception personnel to ensure positive

attitude for purpose of maximizing revenue; working closely with

engineering and housekeeping departments to make sure guests rooms are well-

cleaned and maintained; Preparing Timeshare and Travel club contracts,

resolving issues pertaining to owners accounts, processing payments.

Assistant Resort Controller Years Employed: 3/2010 -4/2011

Peninsula Management Inc., Grand Seas Resort, Timeshare, Daytona Beach, FL

Assist Resort Controller in day-to-day accounting operations. Ensure the

accuracy, consistency and timeliness of the financial reporting and

accounting function. Essential duties and responsibilities include the

following: prepare daily deposit cash and credit card receipts; audit night

audit reports, investigate and critique variances and offer practical

solutions to management, monitor and audit all internal financial controls

including purchasing, cash handling and inventories. Assist Financial

Manager in processing HOA payments and verifying that daily reports are

balanced. Check Guest, Advanced deposit and City ledgers to ensure that all

vendors are properly billed and reservations deposits are posted correctly.

Prepare daily reports for upper management.

Key accomplishments:

- offered to be promoted to front office manager.

Team Leader/Guest Services Years Employed: 2/2006

-3/2010

Peninsula Management Inc., Grand Seas Resort, Timeshare, Daytona Beach, FL

Register guests and assign rooms, answer enquiries regarding hotel services

and registration by phone, mail or in person, provide information about

services at the Resort and respond to guests' complaints, check record

sheets, guest folios, receipts, correct system mistakes, receive payments,

interface daily with internal partners, field services, owners and guests,

vendors, new business, operations and customer affairs divisions; train new

employees; prepare reports when on duty, handle problems and find best-

option solutions.

Key accomplishments:

- reached high level in customer services field; learnt ways to enhance

customer satisfaction and improved productivity; as a result offered to be

promoted to assistant resort controller in order to learn

financial/accounting field of hotel industry.

Office Manager/Interpreter Years Employed: 12/2003 - 08/ 2005

Alfa-Elektronik Ltd, Nizhniy Novgorod, Russia

Carry out sales of electronic components for an affiliate of a German

company in Russia, negotiate contracts, establish new clientele, coordinate

work of all affiliates throughout Europe, handle office duties (organize

paperwork, send faxes, e-mails), prepare invoices and take payments, check

paperwork at customs when products arrive, pack and send electronic

components to customers; translate technical literature (manuals and

instructions) from English to Russian, and vice versa.

Key accomplishments:

- Planned and completes participation of Alfa-Elektronik Ltd in the

Convention "Communications" held in Moscow in May 2005, found important

foreign and domestic customers, represented French and British

manufactures, concluded new contracts, carried out simultaneous

translations.

Education

Master of business administration Years Attended: 9/2009-Present

Stetson University/Daytona State College, Daytona Beach, Florida

Key accomplishments:

Created a marketing plan for a golf team of Daytona State College

Bachelor of Science with a double Years Attended: 9/1999-7/2004

major in management of information

systems and translation (English-Russian)

Nizhniy Novgorod Dobrolyubov State Linguistic University, Nizhniy Novgorod,

Russia

Skills

- Bilingual (Russian, English);

- Knowledge of wide range of softwares (MS Word/Word Perfect, Excel,

Power Point, Outlook, etc.;

- key traits: responsibility, independency, reliability and team

playing.

Any references are available on request

Contact this candidate