Customer Service Manager

**** ******* *** * *** ***, Kissimmee, Fl,

*****(407-***-****(***********@***.***

Juan E. Hoyos

Objective

Increase the quality of the service by giving an excellent customer

service and improving the communication within the customers and the

company.

Experience

07/2008- Present Upper Crust Pizza Poinciana,

Florida

Assistant Manager

Control Inventory, reduce food waste

Improve Customer satisfaction by implementing good relationship with

the employees.

Minimize the cost of production by job rotation and employee

motivation

04/2006- 06/2008 Cheesecake Factory Express Orlando, Florida

Lead Cook, Cashier

Controlling and having money ready per shift and per cashier

Keep book update with the sales

Granted Customer relations, satisfaction, by providing an excellent

service, and improving the communication within the cashiers/ cooks

Increase quality of the Preparation of the food, preparing it in front

of the customers

11/2001- 08/2005 Creaciones Lioss Medellin,

Colombia

Assistant Manager

Hiring employees, Human Resources Director

Reduce turnovers, by improving Schedule, Inventory, Sales, and Order

sheet

Keep track of accounting books

Special Skills

Customer service and relations seminary (2007)

Employees motivation course (2008)

Time and Money improvement (2008)

Food Handling and Preparation certificate

Education

05/2011 Valencia Community College Orlando, Florida

Associate in Business Administration 2011

Technical Certificate Business Management 2011

Technical Certificate Business Specialist 2011

Technical Certificate Business Operations 2011

References

References are available on request.

Contact this candidate