Sales Customer Service

Pamela E. Jackson

***** **** ***** **. - ************ IN 46235

Email: ************@*****.***

Home: 317-***-**** - Cell: 317-***-****

SUMMARY:

Seeking a position where over 10 years of sales and customer

experience will add value to operations. I am passionate about

providing excellent customer service.

QUALIFICATIONS:

. Bilingual English/Spanish (native) -written and verbal translation

experience.

. Outstanding Interpersonal and Communication Skills.

. Enthusiastic, creative team player with strong problem solving and

organizational skills.

. Skilled at developing long-term relationships with clients.

. Highly motivated to surpass sales quotas and attain marketing

objectives.

. Knowledgeable in Microsoft, Power Point, WordPerfect, Access, Excel and

Word.

. Adapt easily to new responsibilities and concepts.

. High pressure atmosphere, function well in fast paced environment.

EDUCATION:

Butler University, Indianapolis IN

B.S. International Business with a concentration in finance 2001

PROFESSIONAL EXPERIENCE:

Beazer Homes - New Home Information Manager

September 2005-September 2010

. Responded to and initiated telephone contact with potential customers.

. Consecutively met sales goals each month

. Establish the buyer's wants, needs, and motivations.

. Matched the buyer's needs with their desired home and home site and

communicate value of the desired product throughout the demonstration

process.

. Handle objections, as necessary, throughout the sales process and closing

of the sale.

. Maintain current knowledge regarding products and sales process.

. Produce and apply marketing plans.

. Develop and maintain relationships with Realtors.

. Continually prospected for new customers through networking, referrals,

and effective follow-up.

. Translating documents from English to Spanish.

Irwin Mortgage - Bilingual Loan Counselor

June 2003 to September 2005

. Counsel borrowers on importance of keeping loan current

. Establish repayment programs with borrowers and follow up on continuously

to ensure agreed upon arrangements are adhered

. Knowledge of FDCPA and collections policies and practices

. Handle customer complaints

. Take in-bound and out-bound calls to delinquent borrowers to make payment

arrangements and determine reason for delinquency

REFERENCES:

Available upon request

Contact this candidate