Customer Service Data Entry

DAUNETT JAMESON

**** **** ****** **** • Snellville, GA 30078 • 404-***-**** • ***********@*******.************.***

PROFILE

An accurate and detail oriented individual with the ability to work in a fast paced environment.

• Excellent analytical skills, well-organized and detail-oriented with experience in data entry.

• Skilled in clerical duties such as filing, faxing, scanning and photocopying.

• Perform diligently and accomplish business goals.

• Able to learn new skills quickly and effectively.

• Adept in customer relations with the ability to handle and resolve issues.

• Team player with proven record of meeting deadlines.

• Excellent verbal and written communication skills.

EDUCATION

Gwinnett Technical College

Associate Degree: Accounting (Anticipated Graduation Spring 2012)

Certificates: Microsoft Office 2007/ Office Assistant 2007

Associate Degree: Business Administration 2006

Relevant Coursework

• •

Payroll Accounting Principles of Accounting

• •

Individual Tax Accounting Business Tax Accounting

• •

Peachtree Accounting QuickBooks

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

World Financial Group, Duluth, GA 12/2008 - Present

Licensing Specialist

• Act as liaison between independent licensed insurance agents and national life & health insurance providers

including Prudential, Nationwide and Pacific Life.

• Ensure agents licenses are current and required courses are up-to-date based on state requirements.

• Maintain and analyze confidential data and generate monthly spreadsheet reports.

• Verify account status which includes reviewing licenses, background and fees.

• Communicate licensing issues such as outstanding fees, questionable background information etc.

• Work with agents to develop effective strategies for resolution of issues.

• Receive and post payment of fees in the form of money orders, credit cards & commission debits, then update

agents' accounts. Clerical duties as assigned by department manager.

Data Entry Processor 4/2007 – 12/2008

• Processed appointment activations and verify new clients’ information on paperwork.

• Indexed clients’ licenses from faxed transmittals and created new accounts.

• Entered types of license, appropriate state, company code, and start date. into computer system

• Identified and resolved complex problems/issues from internal or external clients.

• Clerical duties assigned included word processing, faxing, scanning and customer service assistance.

Gwinnett County Public Library Administrative Office, Lawrenceville, GA 2004 - 2006

Volunteer

• Entered and updated patron's records into computer system.

• Filed, typed and photocopied volunteers' applications. Answered multiple phone lines.

• Prepared responses to correspondence that contained routine inquires.

Contact this candidate