Customer Service Sales

Caren Castaldo

*** **** ******

Stratford, CT ***14

Home 203-***-****

**********@*******.***

Objective

To seek employment in a position that will effectively utilize my background experience, skills

and an

opportunity to increase my knowledge.

Qualification Highlights

• Demonstrated ability to be dependable, hard working and reliable.

• Recognized for commitment to customers, attention to detail, professionalism and follow-

up.

• Use clear, concise communication skills in conjunction with organizational skills to

perform duties.

• Ability to prioritize multiple tasks, meet deadlines and provide quality service.

• Knowledge in basic computer skills including: Windows, Word, E-mail, Internet, AS400

and CSI.

• Work well as a team member or independently.

Experience

Duny's Daycare, Stratford, CT

Childcare Assistant, October 2009 - November 2010

• Assisted in establishing lesson plans including basic concepts of shapes and colors.

Social skills

such as sharing and interacting. Reading and counting including letters, numbers and

patterns.

• Coordinated activities including coloring, cutting, pasting, jumping, running and

balancing. In addition,

encourage children to develop creativity through play activities, music, arts and crafts.

• Assisted children with safety, feeding, toileting and cleaning; provided emotional comfort.

Kalfayan Residence, Bridgeport, CT

Caregiver, June 2007 - October 2009

• Took care of ill family member. Provided companionship and accompanied to doctor

appointments,

tests, shopping and banking.

• Performed various household tasks including cooking, cleaning, laundry, groceries and

maintain

financial records.

Health Net, Incorporated, Shelton, CT

Customer Service Representative, March 1998 - June 2007

• Maintained a cheerful and helpful attitude while handling inbound calls and

communicating with

customers daily in a fast-paced, high-volume call center.

• Provided clear and accurate information to members with questions regarding their

membership,

benefits, copays, coinsurance, deductibles, claim procedures and complaints while

promoting

customer satisfaction.

• Researched new and followed up on existing disputes and problems. Successfully

pacified hostile or

antagonistic callers by providing suggestions to reconcile the customers needs.

• Provided assistance and support to others while assigned as Acting Team Lead and

participated in

various Special Project assignments. Work well with others at all levels.

• Verified pertinent information in order to process incoming medical claims, including

authorizations,

eligibility, coordination of benefits, ICD-9 and CPT codes.

• Identified and differentiated various types of health plan products including HMO, POS,

Indemnity,

Medicare, Medicaid and Husky.

Edwards Company, Norwalk, CT

Senior Sales Coordinator, June 1989 - December 1997

• Worked with executive and senior level management to provide support in National

Sales Office for

Fire Alarm and Signaling Device Company. Handled routine administrative work,

coordinated

statements, maintained records and tracked information.

• Handled arrangements for district meetings; prepared presentations and agendas.

• Answered staff inquiries and advised personnel on administrative and clerical matters.

• Coordinated collection and preparation of time-and-attendance records and performance

data.

• Tracked inventory on office supplies and stock. Purchased and placed orders when

needed.

• Entered data, typed correspondence and filed.

• Contacted and arranged interview schedules for potential new hires.

• Assisted sales and service coordinators with answering incoming calls on multi-line

phone system.

• Sorted and distributed mail and packages to proper staff.

Edwards Company, Norwalk, CT

Inside Sales Coordinator, October 1987 - June 1989

• Answered inbound calls on multi-line phone system, informed distributors and end-users

with product

information, item availability, return and repair policies.

• Assisted with account information, placing orders and minor technical support.

• Entered data, faxed, typed and made outbound follow-up calls.

• Routed all incoming calls to proper staff members.

• Compiled, typed and processed bid documents.

Lafayette Bank, Bridgeport, CT

Bank Teller, July 1985 - September 1987

• Obtained proper identification and assisted customers with various banking transactions

including

deposits, cashing checks, withdrawals, cash advances, posting interest into applicable

accounts,

access to safety deposit boxes, issuing US Bonds, bank checks and money orders.

• Informed customers about banking products and services. Referred them to appropriate

staff for further

assistance.

• Balanced cash drawer, credit and debit slips at the end of shift.

Education

Sacred Heart University, Fairfield, CT

1984 - Some college.

Skills

• Customer Service and Relationship Management

• Ability to work in fast-paced, high-pressured office environment

• Telephone Communications and Research

• Medical Billing Procedures and Health Insurance Terminology

• Medical Claims Processing

• Typing/Data Entry

• Handle multi-line phone system

• Administrative Support

• Sales Support

• Purchasing/Inventory Control

• Office Machines

• Mail Routing

• Cash Handling

Contact this candidate