Customer Service Manager
Resume:
Lee Ann Price, CEBS
Fort Worth, TX 76133
Education
1997. Southwest Texas State University, BBA, Management, San Marcos,
Texas
1994. Brazosport College, AAS, Word Processing, Clute, Texas
Professional Certifications
Certified Employee Benefits Specialist (CEBS)
Group Benefits Associate (GBA)
Retirement Plan Administrator (RPA)
Professional Memberships
International Foundation of Employee Benefit Plans (IFEBP)
International Society of Certified Employee Benefit Specialists
(ISCEBS)
Work History
Coordinator of Benefit Plans and Utilization
JPS Health Network-September 2006 to Current
1500 S Main Street, Fort Worth, TX 76104
. Supervise Benefits Representative and all daily benefits work
. Administer all LOA programs, disability claims, light duty/return to
work-use of Kronos for timekeeping/hours worked determinations
. Create and maintain benefit plans/groups/tables in Lawson HRIS.
Resolve enrollment issues
. Train HR staff in Lawson procedures/reporting
. Provide benefits reporting/analysis for Comp and Benefits Director
. Perform comparative analysis on competitor's benefit plans
. Audit weekly eligibility files to vendors
. Provide benefits education for all new hires and annual enrollment
benefits training
. Edit benefits communications/materials
. Reviewed and updated FMLA and General Leave policies
. Audit enrollment data and dependent information
. Process 403(b) withdrawals/loans/terminations. Provide retirement
counseling. Assist retirees with pension processing
. Upload eligibility/enrollment files to vendors weekly
. Perform annual pension analysis/review with recordkeeper and determine
eligibility/upload annual enrollment
. Provide customer service to employees and Department
Management/Hospital Administration
. Create processes for new procedures. Plan, organize and fulfill
project work
. Seek feedback from customers, Managers, Directors and Administrators
to provide quality customer service
. Works in tandem with Payroll and IT on projects and daily work that
intersect all functional units
. Perform HRIS testing for upgrades
Benefits Analyst and Privacy Officer
McCoy's Building Supply-March 2001 to August 2006
1200 IH 35 N, San Marcos, TX 78666
. Administered self funded medical plan, dental, vision, 401(k),
employee/dependent life, short/long term disability, flexible spending
accounts, COBRA
. Use of Lawson HRIS for benefits processing.
. Managed relationship between employer and vendors
. Administered all LOA programs
. Administered in house STD plan--saved company $148k in 3 years with a
75% increase in number of claims filed
. Conducted all benefit enrollments and new employee benefits training
. Created all electronic benefit communication on intranet site and all
benefit packet materials
. Created and administered prenatal program for expectant mothers
participating in medical plan
. Instituted company wellness and disease management programs
. Provided executives with ad-hoc reports and analysis of data from HRIS
and vendors
. Audited vendor records
. Organized corporate health fairs, blood drives, cancer screenings and
flu shots
. Educated/trained HR field representatives and Store Managers
. Distributed SPD's/SMM's/SAR's
. Assisted with creation of 5500's, annual 401(k) plan audit, ADP/ACP
testing
. Processed 401(k) loans/distributions and acted as 401(k) committee
secretary
. Enabled company to disengage from benefits broker, saving $40k
annually
National Benefits Coordinator
The Brown Schools Corporate Offices-October 2000 to March 2001
PO Box 4008, Austin, TX 78765
. Coordinated daily benefits activities of Brown Schools HR Generalists
. Assisted National Benefits Manager, Mary Lou Gerik and assisted HR
Generalists with questions about benefit plans
. Reconciled company-wide benefit billings
Page 2
Lee Ann Price
HR Generalist
The Brown Schools At The Oaks-March 1998 to October 2000
PO Box 4008, Austin, TX 78765
. Performed all daily HR functions for hiring, orientation, drug
screening, data entry, rate changes, terminations etc.
. Performed daily benefits administration (meetings, enrollments,
changes)
. HR Recordkeeping, personnel file creation/maintenance
. Participated in performance reviews, conflict resolution and
recruitment processes
Receptionist/HR Clerk
Priority Personnel---August 1997 to March 1998
226 Wonder World Dr, San Marcos, TX 78666
. Performed temp work after college graduation
. Receptionist duties. Used multi-line phone system to transfer inbound
calls
. Maintained attendance records
. Assisted HR Manager with daily work
1992 - 1997 Attended SWTSU in San Marcos
Contract Secretary
BASF Corporation---August 1991-August 1992
Hwy 332, Freeport, TX 77531
. Maintained payroll and attendance records
. Ordered office supplies
. Distributed mail
. Created plant safety charts
. Recorded information on outgoing rail cars
Office Professional Intern
Dow Chemical Corporation---August 1989-August 1991
Hwy 332, Freeport, TX 77531
. Internship as part of Associates Degree. Worked in different
plants/areas each semester.
. Maintained payroll and attendance records
. Ordered office supplies
. Distributed mail
. Created plant safety charts
. Created internal/external communications
Professional References
Melanie Teague, HR Director, McCoy's, 512-***-****
Rose Thomason, Director of Labor Relations, JPS, 817-***-****
Sherry Collard, Sr. Comp. Analyst, JPS, 817-***-****
Michael Becknal, Sr. Systems Analyst, JPS, 817-***-****
Mary Brooks, Payroll Supervisor, JPS, 817-***-****
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