Customer Service Administrative Assistant

[Phone number]•[E-mail address]

[Your Name]

**** *. ***** ***, ****** Vista, AZ 85650•520-***-****•*********.********@*****.***

Jennifer Wiltshire

Objective

Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail;

have excellent written and verbal communication skills.

Experience

03/11 - 05/11

Miller's Office Products Lorton, VA

Customer Service Rep

Taking incoming phone calls in order to process orders, quotes or to answer questions in general.

Processing orders from faxed copies or emails.

Processing requests for prices quotes from faxed copies or emails.

Customer service

Data entry

05/06 - 02/11

Progressive Insurance Lorton, VA

Claims Service Rep

Responsible for payment of all rental bills.

Prepare paperwork for vehicles being dropped off for repairs.

Explaining the necessary paperwork for dropping off and picking up vehicles.

Going over damages of vehicles to be repaired.

Updating customers on the status of their vehicles.

Filing

Management and organization of the file room.

General customer service and answering phone calls.

01/06 - 03/06

Carteret Mortgage Corporation Centreville, VA

Licensing Administrator

Answering field questions regarding branch and individual licensing via email or telephone.

Data entry

Updated and maintained database with information collected by the state.

Processed broker status to lender

Collected license fee payments.

Updated state applications and reference sheets.

Processed license applications, renewals, changes and terminations.

04/01 - 01/06

Central Motor Company Springfield, VA

Administrative Assistant

Opening and closing repair orders.

Customer service

Filing

Processing payments for invoices

Submitting workers' compensation claims

Submitting warranty claims for workhouse custom chassis for payment

[Phone number]•[E-mail address]

[Your Name]

General clerical support for service and finance departments

Knowledge of a multi-line switchboard

Education

1993 - 1997

North Stafford High School Stafford, VA

High school Diploma

References

References are available on request.

Contact this candidate