Customer Service Administrative Assistant
Resume:
Sondra Hardy
** ****** ******* *****; Apt *** Mattapan, MA 02126 617-***-**** ***********@*****.***
Objective _______________________________________________________________________________
Seasoned Administrative Assistant and Receptionist seeking a position allowing for parlay of demonstrated
organization, customer service, communication, and office management skills proven by 10 years of successful
employment.
Profile _________________________________________________________________________________
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve
patient issues with expediency. Demonstrated proficiencies in telephone and front desk reception within a high
volume environment. Calmed upset/angry patient’s, researched and rapidly solved problems and rebuilt patient
trust to prevent the loss of key appointments.
Led cleanup and organization of mammogram van patient database and files. Restored organization files to
archived grants, medical personnel, financial and operational records and accelerated invoice input, scanning
and processing. Consistently praised by management for the quality and timeliness of reports, attention to detail,
and exemplary customer service delivery, Temp of the Month and team player attitude.
Skills Summary _________________________________________________________________________
1. Answering and screening all 4. Customer Service 7. Executive Assistant
calls 5. Scheduling 8. Front Office Operations
2. Written Correspondence 6. Office Management 9. Administrative Assistant
3. General Office Skills
Professional Experience __________________________________________________________________
Communication: Reports/Presentations/Office Management
1. Processed expense reports, processed in coming and outgoing mail, assisted in the maintenance of the file
room, prepared labels for employee folders and up keep of all meeting rooms.
2. Professional correspondence to customers and vendors.
3. Managed complex appointments and event calendar for the Managing Director
4. Scheduled and coordinated meeting rooms for management staff using Outlook
5. Handled confidential information and materials.
6. Supervised two administrative assistants; conducted yearly performance reviews
7. Submitted weekly expense reports for Managing Director, Handled Managing Director’s travel
arrangements
8. Communicated with vendors regarding office supplies and copy machine.
Customer Service/Receptionist/Problem Solving
1. Oversee front office operations and provide excellent customer service:
o Developed and organized a sign in/out book for employees to use parking cards.
2. Develop and implement strategic marketing plan for Mammogram Van:
o Created a data base for each month to call patients of women’s Health for yearly mammogram
screenings.
o Solved on site problems when appointments were over booked due to walk in.
3. Solved Issues of patients who were no shows for appointments:
Sondra Hardy
Letters reminding patients about their yearly mammogram were sent out one week before
o
appointment.
Reminder phone calls were made the day before their scheduled appointment.
o
Increased patient attendance by 90 percent due to reminders and handouts.
o
dETAIL MASTERY & Organization
1. Manage all aspects of day to day front office operations as Receptionist of Martha Eliot Health Center.:
o Early morning arrival to receive sick/employee late arrivals /send messages via email to employee
supervisors.
o Patient scheduling for mammogram van averaging 35 appointments monthly.
o Finances: accounts payable/receivable, invoicing.
o Over see all incoming mail to the office.
o Ordering office supplies as needed for entire office.
Employment History _____________________________________________________________________
MARTHA ELIOT HEALTH CENTER – JAMAICA PLAIN, MA
Administrative Assistant/Receptionist, 2010 to Present
FOUNDATION STRATEGY GROUP – BOSTON, MA
Office Manager, 2009 to 2010
ANSHEN+ALLEN BOSTON, MA
Executive Assistant/Office Manager/Receptionist, 2009 to 2009
HARVARD VANGUARD-KENMORE, BOSTON, MA
Executive Assistant to Chief Oral Surgeon (Temporary Position, 2008 to 2008)
BATTERYMARCH FINANCIAL MANAGEMENT, BOSTON, MA
Receptionist, 2007 to 2008
MASSCHUSETTS DEPARTMENT OF PUBLIC HEALTH, BOSTON, MA
Executive Assistant to Managing Director/Office Manager, 2002 to 2007
PINTEX PHARMACEUTICALS, WATERTOWN, MA
Executive Assistant to CEO/Office Manager, 2001 to 2002
BRASSRING DIVERSITY, CAMBRIDGE, MA
Office Manager, 2000 to 2000
URBAN LEAGUE OF EASTERN MASSACHUSETTS, ROXBURY, MA
Executive Assistant to CFO/Receptionist, 1998 to 2000
Director of Outreach & Coordination, 1995 to 1998
Sondra Hardy
Education ______________________________________________________________________________
Bay State College, Boston, MA
Associate of Science in Medical Assisting, 1991 GPA: 3.25.
Computer Skills _________________________________________________________________
Microsoft Word Outlook
Microsoft Excel Microsoft PowerPoint
Contact this candidate