Customer Service Management

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Business Operations Management ~ Business Development ~ Sales and Marketing

A dynamic leader with over 15 years of experience in spa development,

ownership, management, and operations. A career history of business

development, marketing, promotional creativity, and exceeding customer

service standards. Continually pursuing opportunities to enhance product

and service offerings, staff education, and client relations to achieve

optimal performance and provide an unequaled experience for guests.

Operations Manuals ~ SOP Development ~ Employee Scheduling ~ Menu

Development ~ Product Sourcing ~ Conceptual Design ~ Project Management ~

Construction Development ~ Retail Operations ~ Inventory Management ~

Customer Service ~ Conflict Resolution ~ Training Programs ~ Vendor

Relations ~ Recruitment and Hiring ~ Treatment Standards ~ Sales Techniques

~ Policies and Procedures ~ Staff Discipline ~ Budget Management ~ Spa

Promotions and Marketing ~ Merchandising ~ Computer Skills

Vitel Resources, Owner, Miami, FL -Present 15 years developing luxury

brands, spa and wellness facilities, and internal operations from concept

to fruition. Turn Key Top Down Management Structure.

Investor, Real Estate High Net Worth Fund -participating investor .

Mall Properties, NY Owner Carole Olshan . Project: Hilton Marco island, FL-

Luxury Destination Spa developed from concept. Turnkey spa released at

grand opening, built 10,000 sq. ft. with construction team, created

business and marketing plans, provided top down management, managed pre-

opening budgets, FF &E OS& E procurement, selected spa product lines and

supplies, recruited 50+ spa staff, provided training, developed operations

and employee manuals, integrated POS and inventory systems, spa management

etc. (Vitel Resources)

Grand Sierra Resort, Lake Tahoe, NV GM, Michael Carsch- Luxury Resort Spa

-1,995 key Resort Hotel -developed business plan for concept of a 40,000

sq. ft. spa, managed budgets, coordinated HR recruitment, performed

demographic and marketing studies, developed operations manual, upgraded

the wellness center, provided treatment menus and protocols, interim

director pre-construction, spa management etc. (Vitel Resources)

Waterfall, Clayton, GA - Private Luxury Resort Spa- 40,000 sq. ft.

structure, developed business and marketing plans, managed budgets,

established retail boutique and art gallery, procured spa product lines and

supplies, developed spa treatment plans, established vendors and training

programs, integrated POS and inventory systems, acted as interim director,

spa management etc. (Vitel Resources)

Spa Developer, Owner, & Director - Spa Vitel, Athens Wellness Center

developed from concept, acting General Contractor, built business plan and

operations, managed budgets, provided hands-on treatments as a Certified

Massage Therapist and Aesthetician, spa management etc. (Vitel Resources)

Lieutenant, United States Navy - Yokosuka, Japan/ Pearl Harbor, Hawaii

developed wellness programs /renovated fitness facilities for the largest

base in Asia and Navy Seals submarine base Pearl Harbor,HI

Non-Profit Humane Shelter- Boggs Mountain Humane Shelter -developed a

10,000 sq. ft humane shelter for Rabun County, provided a business plan,

established Board of Directors, managed budgets, fundraised 1.5 million.

Negotiated with County Government to acquire land and annual operations

budget

University of Georgia - BSED, Corporate Fitness Minor: Business

Administration

Professional Award: Citizenship Award

Northeast Georgia Tech - Aesthetician Program 700 /1000 hrs.,

Professional Massage Therapy Certification

Training in all Spa Treatments - Face, Body, Hydro, etc.

Gold Coast Real Estate School, Florida Completion of Sales Associate

Course and Community Association Manager Course

Lisa Adams, reflects great passion for her work providing 15+ years of

experience in the spa, and wellness industries. Her scope of work ranges

from developing concept to fruition, working with teams building spas from

the ground up, determining proper design and flow, forming business

operations, preparing budgets, integrating POS and inventory systems to

renovating existing structures or refreshing spas with current industry

standards and trends. Recognized for her analytical decision making and

attention to detail, successful style of management, as well as, for her

ability to develop employees' professional growth.

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