Customer Service Process Improvement

Vika Yerakhavets Pinter

( *** Vinings Forest Ln SE, Smyrna, GA 30080 (

( Tel: 919-***-**** ( Fax: 814-***-****(

( Email: ******@******.***.*** (

PROFILE

Sonoco Lean Six Sigma Green Belt Certified and highly adaptable MBA

Graduate with experience in marketing, market research, business

development, government contracting and process improvement. Native

Russian speaker with intermediate knowledge of German who is equipped

with powerful communication, problem solving and analytical skills -

well suited for a position in global business operations.

EXPERIENCE

US AIRWAYS Charlotte, NC

Process Improvement, Consulting Project Team Member October 2010 -

December 2010

Identified a five-minute improvement in the passenger boarding process

for Boeing 747 aircraft by creating a simulation model and analyzing

various boarding scenarios.

EATON CORPORATION Asheville, NC; Sumter, SC; Greenwood, SC

Process Improvement, Consulting Project Team Member August 2010 -

December 2010

Utilized DMAIC framework to improve forecasting ability across three

manufacturing plants. Obtained Lean Six Sigma Green Belt certification

by developing a standardized process for creating monthly attribute- or

time-based forecasts for copper.

[pic]

ECI - Find NEW MARKETS Columbia, SC

Graduate Research Analyst September 2010 - May 2011

Provide in-depth market research for companies looking to expand into

new domestic and international markets.

. Research client competitors to identify entry barriers and potential

areas of growth.

. Prepare a competitive analysis and an entry strategy in order to

competitively position customer product.

THE BOEING COMPANY, Defense Space and Security Division Huntington

Beach, CA

N&TS FAB-T Supplier Management Summer Intern June 2010 - August 2010

Supported the FAB-T Supplier Management team in Major Subcontractor

procurement efforts.

. Participated in a two-day preparation and execution of a Purchase

Contract, exceeding standard performance expectations.

. Devised and maintained WIP Board as part of process improvement and

Lean+ efforts, improving process visibility.

. Assisted in facilitating communications between Boeing, Suppliers and

the Customer, ensuring continuous relationship.

CLASSIC CAR INVESTMENTS Morrisville, NC USA

Sales Associate and Marketing Representative December 2008 - June

2009

Assisted with sales of used and classic vehicles and aided the Manager

in conducting appraisals. Created innovative promotional marketing

materials.

. Maintained sales hours at the dealership in owner's absence, ensuring

continuous customer service.

. Aided in preparing vehicles for dealership display, preserving

professional appearance of the product.

Andric development, llc Raleigh, NC USA

Marketing and Advertising Representative May 2006 - June 2009

Collaborated with President, a realtor and a local newspaper to expand

the potential client base for a subdivision.

. Created and maintained a 50-page subdivision informational packet,

assuring accurate and up-to-date information.

. Generated marketing and advertising materials to raise customer

awareness of company.

PINTER CONSTRUCTION AND DEVELOPMENT Raleigh, NC USA

Administrative Assistant to the President May 2004 - June 2009

Supported the president by performing clerical, general office,

supervisory and marketing duties.

. Inspected construction progress as instructed by president, ensuring

adherence to company standards.

. Designed subdivision entrance, home and clubhouse plans, reducing

company's architectural expenses.

EDUCATION

MOORE SCHOOL OF BUSINESS, University of South Carolina Columbia, SC

USA

International Master of Business Administration - IMBA. May 2011

SIT - Sprachinstitut T bingen T bingen, GERMANY

Intensive Business and Language Training in German January 2010 -

April 2010

University of north carolina Chapel Hill, NC USA

Bachelor of Arts, International Studies December 2008

LANGUAGES Russian: Native English: Fluent

German: Intermediate High (ACTFL)

IT SKILLS OS X, XP and Vista, MS Office, MS Project, Photoshop CS, SAP,

Minitab, Visio, ProcessModel, and SimQuick.

Contact this candidate