Customer Service Assistant

L isa J. Ca rter

*** *. ***** ***.

Blackwell, OK 74631

580-***-**** ********@***.***

OBJECT I V E

E nergetic, results-oriented team-player eager to bring my strong administrative

skills to a growing company who needs top-level support.

SUM MARY OF SK I L LS

• Critical thinker

• Energetic and organized

• Self-starter with professional manner

• Excellent communication skills

• Highly organized with superior attention to detail

• 10-key proficient

• Administrative operations

• Skilled in QuickBooks accounting software

• Experience with travel booking and heavy scheduling

• 5+ years experience in a fast-paced, deadline-driven environment

• Extensive experience providing legal support

• Microsoft Office, Excel, PowerPoint

• Spreadsheet creation, entry and formulation

• Type 95 WPM

• 6 years of experience providing administrative support.

EXPER I ENCE

F red Boettcher l aw

March 2010 – Current

Legal assistant for Social Security attorney. New client

i ntakes, setting up new files, filing documents with the Social

Security Administration, consulting with clients regarding

t heir cases, requesting medical records, submitting records to

t he Social Security Administration for evidence, billing

clients, receiving attorney fees, monthly reports and

scheduling travel. Create forms and reports as requested.

Bri an T. Hermanson

August 2008 – March 2010

Legal assistant for a general practice/criminal attorney that

i ncluded preparing pleadings, filing pleadings with district

and Federal courts, prepare exhibits for court, schedule

depositions, correspondence, filing, consulting with clients

regarding their cases, billing and collecting payments using

Quickbooks software, managing operating and t rust accounts,

collection of past due bills, accounts payable, payroll,

gathering information for taxes and filing reports for payroll

t axes.

Boettcher, Boettcher & Lobaugh

August 2006 - August 2008

Legal assistant for workers’ compensation attorneys that

i ncluded setting up new cases for clients, managing client

cases, preparing court pleadings, preparing files for court,

correspondence, transcribing dictation for all attorneys,

scheduling depositions and back-up for the executive

assistant.

Albertsons’ D istribution Center

August 1991 – August 2004

Select products by order from stores and pack in boxes and

i nventory control. Moved into warehouse office where I

assisted with attendance, customer service for stores, general

questions from employees and assisted warehouse managers

w ith daily functions. Gained position as buyer’s assistant

w hich included calling on past due orders, assisting with

i nventory control, assist buyer with order placing. Moved into

accounts receivable/accounts payable where payments were

p rocessed, matched supplier invoices to warehouse orders and

p rocessed payments for invoices. Researched problems with

i nvoices and coordinated with suppliers to solve the issues.

Back-up payroll clerk for more than 350 employees paid

weekly.

Pioneer Bank and T r ust

August 1984 – August 1991

Assist bank customers with account transactions, balance

cash drawer daily, balanced vault daily, balanced ATM daily,

on-call for problems arising with the ATM, assist customers

w ith problems regarding their accounts, banking services and

general questions, opened new accounts, loan preparation and

loan collection.

PROFESSIONAL ASSOC IAT IONS

Oklahoma Paralegal Association regional director from 2008 - 2009

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