Manager Training
Resume:
AIRS - The RightThing
Attn: Human Resources Manager
Re: Recruiter Training position
Dear Human Resources Manager,
Please accept my cover letter and resume as application for the Recruiter
Training position that is available within your company. I would proudly
serve and represent your organization and be an asset to the company.
I possess a Bachelor Degree which consists of four majors: Criminal
Justice, Sociology, Psychology, and Political Science. I also have an
Associate Degree in Paralegal Technology. I have always demonstrated a
high level of professionalism and independence in my experience and
education. In addition, I have more than 10 years of recruiting and
staffing, office management, adult education, staff development and
training, talent identification and management, and a proven track record
of providing exceptional customer services. I would also bring to your
organization a broad range of skills including:
Lean Office Administration
Staffing & Recruiting
Certified Personnel Consultant / Certified Workforce Expert
Training, Learning & Development of Staff / Building Better Teams
Developing Staff Relationships & Loyalty - Increasing Productivity & Moral
Teaching / Training of new products and software programs to staff and
customers
Professional Leadership Skills
Assessment / Analytical & Problem Solving
Marketing of Services to Internal and External Customers
Communication skills - both oral and written
I am a self-starter, creative and very passionate about providing staffing
services that meet and exceed expectations, objectives and goals. I am
confident that I possess the necessary education, work experience and skill
set to be successful in this position. I welcome the opportunity to meet
with you to discuss your needs and my qualifications in more detail.
Please feel free to contact me for further information.
Thank you in advance for your time and consideration. I am very excited to
learn more about this position.
Sincerely,
Tracey J. Reynolds-Wilson
Tracey J. Reynolds-Wilson, CPC, CWE GCDF
3470 N. CR 500 E.
Danville, IN 46122
*********************@*****.***
Recruiter / Lean Office Administration / Quality Control / Special Projects
Change Management...Organizational Development...Workshops...Field
Training...Paralegal...Assessments
Skilled and creative Staff Development & Training Manager with 10+ years of
Human Services focusing on acquiring desired talent and skills through
planning, developing and providing staff development and training programs
by utilizing on-the-job training, meetings, conferences, peer groups,
workshops and e-learning. Demonstrated ability to develop and organize
training manuals, multimedia visual aids, and other educational materials.
Train instructors, supervisors and managers in techniques and skills for
training and working effectively with employees, customers and partner
agencies while. Work with staff and management on techniques for selling
services to internal and external customers. Improvement of work processes,
enhancing quality of work, productivity and services to customers. Focus on
Lean Processes to eliminate duplicate steps and paperwork.
Professional Qualifications
Certified Personnel Consultant
Certified Workforce Expert
Certified Global Career Development Facilitator
Excellent communication skills
Implement and Monitor programs
Proven leadership skills and conflict resolutions skills
Promotion of team building skills
Work with diverse clientele and service providers
Proven ability to assess company / training needs through surveys,
interviews with employees, focus groups, consultation with managers, and
customer representatives
Advanced skills in MicroSoft Office applications and office equipment
Advance PC & internet research skills.
Professional History
JobWorks, Inc. / WorkOne
Indianapolis, Indiana
Staff Development & Training
2005-Present
MIS Quality Control / Compliance Specialist
Train new & existing staff on day-to-day activities, including WIA/TAA/WP
program eligibility requirements, MIS & Fiscal issues, policies &
procedures (serving up to 5 offices and 100+ staff).
Ensure that accuracy is maintained with contractual budgets and activities.
Oversee quality of & efficiency of work. Set goals and prioritize work
flow.
Design customer flow to serve 26,000 customers annually, decreasing wait
time.
Monitor $3,000,000+ training funds for data validation purposes/disallowed
costs.
Technical writing of company policies & procedures, development &
implementation for integrated service delivery. Assist with various special
projects throughout Marion County. Arrange company sponsored trainings for
Indianapolis Operations. Conduct new hire orientation and explain company
benefits. General HR duties.
Protection of confidential data.
Employment & Training Advisor
Recruit and manage a case load of 100+ clients and provide services
relating to employment, education, and personal well-being which include
clientele assessments, referrals, counseling and follow-up. Write resumes &
provide interview coaching.
Responsible for compliance with federal, state and agency rules &
regulations. Work on various special projects to ensure that contractual
obligations are met. Provide presentations to various agencies to promote
available services of our organization.
Tracey J. Reynolds-Wilson, CPC, CWP GCDF
3470 N. CR 500 E.
Danville, IN 46122
*********************@*****.***
Kindred Healthcare
Lebanon, Indiana
Director of Admissions & Marketing
2004-2005
Clinical & Community Liaison
Responsible for two facilities: marketing of rehabilitation & long term
care services.
Community education in areas of Medicare, Medicaid, diseases, safety
issues, etc.
Planned and coordinated facility functions for staff, residents, and
community.
Created quarterly marketing plans & developed new marketing strategies.
Brownsburg Police Department
Brownsburg, Indiana
Communications Officer
1996-2003
Received 911 calls and dispatched appropriate personnel through radio and
telephone communications.
Compiled after action reports and computer generated reports.
Reserve Police Officer for traffic enforcement, accident investigations and
arrests.
Special assignment with Drug Task Force - uncover rave parties.
Education
University of Indianapolis
Indianapolis, Indiana
Bachelor of Science: Criminal Social Psychology
2001
Majors: Criminal Law, Psychology, Sociology, Political Science
Ivy Tech State Community College
Indianapolis, Indiana
Associate of Science: Paralegal Technology
1999
Legal Studies: Civil & Criminal Litigation; Property Law, Estate, Probate,
Contracts
Certifications
Certified Workforce Professional & Expert 2011
Certified Personnel Consultant 2010
IPIC Advanced Professional Skills Leadership Certification
2007
Lean Office / Manufacturing
2007
Certified Global Career Development Facilitator
2006
Community activities
Building Coordinator, Hoosier Horse Fair
2002-Present
Station Coordinator, Haunts of Hidden River
2002-Present
EMT, Indiana & National Registration 1996-
2003
1st Class Firefighter, Worth Township Fire Department
1996-2001
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