Customer Service Medical

**** ******* ***** ***.* Phone 813-***-****

Temple Terrace, Florida 33617 Mobile 813-***-****

E-mail ********@***.***

Paula K Thompson

Objective Utilizing Outstanding Analytical, Leadership and Administration Skills a highly

astute Professional trained in medical administrative support seeking career

opportunity. Accurate, and highly ethical in all work related assignments.

Qualifications over seven years of related experience

Accounts Payable/Receivable Claims Processor

Collections Medical Records

Payment Posting UB-92

Insurance Verification HCFA-1500

Appointment Setting

•Proficient in Medical Insurance Billing, Medical Terminology, and Medical

Transcription.

•Hardworking, motivated, energetic, dedicated, and professional individual able to

serve clients in a conscientious and pleasant manner.

•Excellent interpersonal, Strong written, verbal, analytical, active listening, critical

thinking and strong phone communication skills.

•Detail oriented. Ability to plan, organize, prioritize and multi-task.

• Broad array of customer service experience, ability to relate to diverse individuals.

Employment 08/2008- Present Medical Billing Solutions Tampa, Fl

Payment Poster

Maintain general books of account according to established accounting

classification, post financial journals and other record books; verify and reconciles

entries. Verify deposits, verify claims, receives, collect, process and record paying

using all major insurance carriers, compiles data and prepare a variety of reports and

accounting system

11/2007-06/2008 Quest Diagnostic Tampa, Fl

Billing Representative II

Provided customer service to clients by resolving their complaints and concerns.

Medical Billing and coding of claims to be submitted to the insurance carriers for

payment of services rendered. heavy data entry tasking, answering phones, filing,

faxing and copying documents.

05/2006 to 11/2007 Dr. Mcfadden Tampa, Fl

Medical Receptionist

Answered multiple phone lines from clients and insurance carriers. Processed

referrals and scheduled appointments. Verified client’s insurance before services

were rendered, documenting clinical notes, filing and maintaining health information

records. Functioned as a communication link within the office and processed

correspondence in a timely and systematic manner.

04/2005 to 05/2006 Dr. Nnadi Tampa. Fl

Medical Receptionist

Answered multiple phone lines from clients and insurance carriers. Processed

referrals and scheduled appointments. Verified client’s insurance before services

were rendered.

Education 1985-1989 Covington High School Covington, La

Received High School Diploma

1990-1991 Delta Jr College Covington, La

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