Customer Service Manager

Anthony DiToto

*** ********** *****

Stephens City, VA 22655

HOME: 540-***-**** CELL: 540-***-****

OBJECTIVE: Seeking a full-time position that utilizes my diverse

experience and talents to deliver meaningful results.

QUALIFICATION

SUMMARY: Work experience includes dealing with the public and providing

quality customer service. Dependability, self-motivation, honesty,

persistence, positive attitude, flexibility, attention to detail and a

commitment to quality work performance are strong personal traits.

Knowledge of Microsoft applications including Word, Power Point and Excel.

PROFESSIONAL

EXPERIENCE:

4/10-Present Carquest Distribution Center Winchester, VA

Auto parts handler/Warehouse. Picking and stocking parts needed for daily

delivery routes. Working in other areas such as shipping and receiving to

meet daily sales goals. Knowledge of all aspects of a warehouse

environment, including pallet jacks, forklifts, and ride alongs.

7/06-11/09 Vitamin Shoppe Winchester, VA

Assistant Store Manager. Supervised a staff of 6 employees, opening and

closing the store, bank deposits, customer service, inventory control, and

loss prevention. Daily and weekly paperwork consisting of payroll and sales

audits. Building and maintaining leadership with employees. Building

customer loyalty and drive with store execution and store performance.

Promoting a positive environment for customers and associates through

respect and trust.

5/05-7/06 Barber & Ross Company Winchester, VA

Shop Foreman. Responsible for the setup of machinery, product inspection

and machine maintenance. Making sure all company safety and shop

guidelines were performed daily.

4/03-4/05 FYE Winchester, VA

Assistant Store Manager/Manager in Training. Supervised a staff of 8

employees, received weekly shipments, inventory, bank deposits, customer

service, loss prevention. Storewide responsibilities including, opening

and closing procedures. Store leadership, including coaching selling

techniques and zone coverage for security and awareness. Monitoring

performance and providing feedback to associates.

10/01-12/02 Food Lion Stephens City, VA

Frozen Food and Dairy Clerk. Assisted with all aspects of customer service,

handling of equipment and foods. Loading and unloading shipments. Ordering

and maintaining shrink levels, inventory control, and proper product level.

07/93-08/98 Food Lion Winchester, VA

Bagger then promoted to Produce Clerk. Assisted with all aspects of

customer service, inventory, stocking of items, handled all aspects in

produce department, including loading and unloading trucks, maintaining

product level and keeping work area presentable.

EDUCATION: Sherando High School Stephens City, VA

Received Diploma in June 1995

Lord Fairfax Community College Middletown, VA

2 Semesters completed General Studies Degree 1997

REFERENCES: Available upon request.

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