Customer Service Insurance

Location:

Posted:

June 23, 2011

Nicole Vivian

**** **** **** ****** *** Angeles, CA 90018 Cell :323-***-**** Email:*******@*******.***

Loan Closer, Escrow Assistant, Processor

Key Skills

Office Skills: Sales, Resale, Condominiums, Refinancing, Relocation Contracts.

Administrative Support, Processor, Data Entry (45WPM), faxing, filing,

Scanning and Uploading.

Computer Skills: Doc Velocity/Paperless, Data Trac, Doc u Prep, Direct 5.0, Point, En Step, Doc

Net, Trust Net, RBJ, Word, Excel and 10 Key by Touch.

Professional Experience

Mortgage Capital Associates (Los Angeles, CA) Loan Closer/Processor 07/10-6/11

1. Drawing loan documents on FHA, ARM, 5/1, 7/1 and 10/ programs.

2. Accelerated data input for processing on escrow, title, attorney, trustee, vesting, lender

conditions, credit report, condo and pud names, insurance dwelling coverage, calculating taxes,

interest, fees and impounds.

3. Opening new files, verifying client address, bank statements, tax returns, w-2,

employment, investment and primary properties.

4. Processing conditions for pre-closing and post funding.

5. Consistently praised by management for attention to detail, exemplary customer service

delivery and team-player attitude.

Mara Escrow Company (Beverly Hills, CA) Escrow Officer 07/03-10/09

6. Opened escrow, prepared escrow instructions and amendments. Ordered mortgage payoff,

9A, termite, insurance, LGS reports, calculated proration of taxes, insurance and HOA dues.

7. Prepared loan documents for signing and hud-1 for lender approval. Title documents to

be recorded current with funding of the loan.

8. Balance transaction to lender, title, demand, taxes, insurance, home owners association

dues, escrow fees close and disburse.

9. Daily banking, incoming and outgoing wires, stop payments, adjustments, end of day

deposits and running daily reports.

M.B. Escrow Company (Beverly Hills, CA) Escrow Assistant/Receptionist 11/01-4/03

10. Served as first point of contact for client operated multi-line phone system, courteous and

knowledgeable assistance.

11. Opened escrow folders, ordered demand, judgment, liens, title and insurance.

12. Packaged loan and title documents with all supporting documents to support funding and

recording of the loan transaction.