Customer Service Manager

Elizabeth Stone

*** ***** **** **********, ***** Carolina 27546• 910-***-****•***************@*****.***

Qualifications

• Detail oriented

• Organizational skills

• Strong administrative skills

• Discreet and diplomatic

• Proven ability to manage work and meet deadlines

• Computer savvy; literate in MS Word, Excel, PowerPoint, Quick books, Outlook etc.

Experience

Triangle Foot and Ankle Cary, North Carolina 919-***-**** Oct 2010 – Present as PRN

Assistant Office Manager

• Scheduling appointments and customer service

• Insurance verification through insurance websites and/or telephone

• Medical records/ Pod Med EHR

• Track billing and insurance issues and correct

• Provide support to the Office Manager

Laboratory Corporation of America Cary, North Carolina 919-***-****

Patient Service Technician Specialist May 2006 – May

2008

• Coordinate with staff at the central office; served as Liaison between staff in practice and central

office.

Elizabeth Stone 449 Adams Road Lillington, N.C. 27546• 910-***-****•***************@*****.***

• Used Cancer Centers of NC, EHR for lab purposes only- I-Know Med

• Provided information to practice staff on critical lab results of patients in timely manner

• Coordinated sales of specialty testing to enhance testing procedures to implement successful

oncology techniques to prolong patient care

• Operate desktop computer to verify and edit insurance information and demographics to expedite

the revenue cycle

• Established and maintained supply inventory

On Assignment Staffing Cary, North Carolina 919-***-****

Traveling Phlebotomist for United States Marshalls Office Nov 2005 – May 2006

• Provided proven skills to work independently to obtain patient samples and expedite sample

processing.

• Logged data for company and handled chain of custody

Veteran’s Administration Medical Center Fayetteville, North Carolina 910- 488-2120

Phlebotomist/Volunteer May 2005 – May 2006

• Prepared daily logs for appointment draws

• Assisted Lab employees with patient draws in lab, rooms and ER

• Assisted with distribution of lab samples to proper departments

Beth’s Alterations Lillington, North Carolina 910-***-****

Master Seamstress / Owner Operator Aug 1980 – 2009

• Coordinated accounts payable and accounts receivable

• Hired and managed 25+ employees to develop quality and procedure

• Proven ability to provide excellent customer service

• Marketing and Advertising

Awards

• Academic Scholar

• Deans’ List

• Presidents List

• Shining Star Award

Education

Kaplan University Fort Lauderdale Florida

Classes ended June 01, 2011 with actual graduation date August 16, 2011

Associate of Applied Science in Medical Office Management with GPA 3.55

Central Carolina Community College Lillington, North Carolina

• Phlebotomy/ Electrocardiogram certificate

Summary of Qualifications

• Strong customer focus

• Strong organizational and collaboration skills

• Excellent verbal and written skills

• Quick decision maker

• Prioritize, multi task, and ability to work with little to no supervision

• Medical terminology and coding

• Confident computer user with Excel, PowerPoint, Microsoft word 2007, Adobe and other

programs, internet, Microsoft Outlook, and ability to learn EHR quickly

Elizabeth Stone 449 Adams Road Lillington, N.C. 27546• 910-***-****•***************@*****.***

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