Customer Service Medical

Ashley M. Otero

**** ********* **.

Sacramento, Ca- 95842

Home 916-***-****

Cell 916-***-****

CAREER OBJECTIVE

To obtain an Administrative Office/Medical Record Assistant position that offers the opportunity for

advancement.

SKILLS & ABILITIES

• • •

Customer Service & Support Record Maintenance Organizational Multitasking

• • •

Microsoft Office Suite Quick Learner Conflict Resolution

• • •

Management & Office Management Great Communications skills Excellent Leadership Skills

EXPERIENCE

MD State Urgent Care, Roseville, Ca, Feb 2010- July 2010

Front Office: Practice Velocity & Pivot, Medisoft, MS word, Insurance collection, Patient flow

management, Billing medical transcription, Accounting, Appointment scheduling, Medical terminology, and

CPR/BLS Certified, typing 30 wpm. Back Office: Phlebotomy trained, Obtaining medical histories, Vital

signs, Autoclave, Positioning for exams, Lab procedures, Blood collection and Chemistry, Performing

EKG’s, Urinalysis, Administering Injections.

BP Arco/AM/PM, Elk Grove, CA, Oct 2006 – Sept 2009

Customer Service, Food Preparation, Stocking and Inventory, light accounting, Cashier, etc.

Sacramento Police Dept., Sacramento, CA, Nov 2005 - Oct 2006

Conducted Job Fairs, Clerical duties; answering phones, proper phone etiquette, appointment scheduling,

mandatory reports. Run errands, very computer literate in Word, Excel, Power Point and Access, etc.

Shift Manager, Subway, Elk Grove, CA, Oct 2002 – March 2004

Trains staff, as assigned, and assists with orientation of new employees in a timely and efficient manner;

monitors customer traffic and makes appropriate adjustment to decrease waiting time; ensures that supplies

are utilized properly and cost-effectively as per standards; ensures that all food and supplies are stored and /or

maintained under proper conditions as per standards. Displays team-building skills and always handles all

assignments with a positive and enthusiastic attitude; maintained professional appearance; and excellent

customer service.

Cashier, McDonald’s, Carmichael, CA, Feb 2002 - Oct 2002

Provided Excellent customer service; answer customers' questions, and provide information on procedures

or policies; bag, box, and wrap merchandise. Compute and record totals of transactions. Count money in

cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods. Greet customers entering establishments. Issue receipts, refunds,

credits, or change due to customers. Maintain clean and orderly checkout areas. Receive payment by cash,

check, credit cards, vouchers, or automatic debits. Resolve customer complaints. Calculate total payments

received during a time period, and reconcile this with total sales. Compile and maintain non-monetary

reports and records. Keep periodic balance sheets of amounts and numbers of transactions.

Child Care Assistant, Thomas Day Care, Sacramento, CA, May 2001 – May 2003

Assists in the supervision of children during play to safeguard their health and safety; assists in providing

for the physical needs for the children (such as feeding, dressing sleeping, washing, and other activities).

Support child development staff in implementation of learning experiences provided for the children (such as

preparing paints, helping children with paint smocks, and labeling their art work). Provide information about

children and their progress to supervisor for incorporation into reports and records. Assist in care and

maintenance of facility, equipment, supply, and play yard. Perform other related duties as assigned. Design

child care forms.

Education & Training

Anthem College - Medical Assistant (Diploma) Sacramento, CA

Visions In Education - High School (Diploma) Sacramento, CA

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