Project Manager Customer Service

LAURA HARRINGTON

**** ******* ****, **** • Plano • TX 75025

940-***-**** • **********@*****.***

Project Manager Areas of Strengths and Expertise

• Strategic Planning • Staff Recruiting/Screening • Confidentiality

• Profit and Loss • Network Security • Customer Service

• Time Management • Recruiting and Training • Risk Management

• Business Development • Organizational Structures • Relationship Building

• Project Management• Payroll • Motivation

• Communication • Budgeting • Security Development

Summary Of Qualifications

• Dynamic, business professional with a 20+year record of achievement in business

management through a focus on team building, training and the customer experience.

• Passionate about building strong productive teams committed to legendary customer

service.

• Exceptional organizational and planning skills. Handpicked by company leadership for

high priority projects with tight deadlines. Always willing to take on additional

responsibilities and challenges.

• Superior verbal and written communication skills. Easily interacts with executives,

peers, staff, customers and vendors.

• Led the recruitment and hiring of various department personnel.

Professional Experience

Technisource, Frisco, Texas 2010

Data Entry

• Ensured accurate ordering of needed products.

• Follow up on services.

• Collaborated with team to ensure customer satisfaction.

Ace Cash Express, Irving, Texas 2010

Security Manager

• Performed contact listing, code charges, false alarms, permits, and acquisitions.

• Designed operation manuals and organizational structures.

• Demonstrated ability to develop and maintain a high security environment.

• Spearheaded the new construction of security alarm systems.

• Performed inspections and conducted security training for field employees, district

management, and regional vice presidents.

• Demonstrated ability to develop and maintain a high security environment.

US Customs and Border Protection, Dallas, Texas 2008

Human Resource Assistant

• Administrated new hire documentation such as payroll, health, life, and retirement.

• Provided assistance to field offices regarding human resource issues.

• Worked with classified personal information.

• Ensured a professional and courteous environment through customer service.

Laura Harrington Resume Page 2

Security Consultants Group, Inc, Battle Creek, Michigan 2004 to 2006

Project Manager, Department of Homeland Security

• Instrumental in tremendous improvement of troubling shooting and programming of

Radionics, Ademco, DMP, and Caddx units for 2000 + accounts facilitated by the

Department of Homeland Security.

• Assumed additional responsibility and supervision of electronic technicians and IT

specialists for eighteen states and three regions.

• Performed quality assurance inspections to comply with DHS standards and contracts.

• Maintained contacts with Federal Protective Officers, Social Security Administration,

US Marshall, Secret Service, Internal Revenue, AFT, and INS.

• Upgraded scopes programming, client documentation, systems design, bidding

proposals, cost estimates, vendor listings, and bidding specifications.

• Played integral part on committee that recruited highly qualified candidates during the

hiring process.

Alarm, Automation Group, Dallas, Texas 2000 to 2004

Manager

• Monitored and administrated job placement advertising, security personnel

productivity, training, and compliance with state and local standards.

• Corresponded with state agencies regarding requirements and documentation for

licensing of sales, installers, commission/non-commission, and personal protection

officers.

• Successfully coordinated security and personal protection officers schedules and

responsibilities.

• Maintained responsibility of accounts payable: coding, research, verifications,

purchase order entry and controls, vendor invoicing check processing, and extensive

vendor relationships

Education and Certification

• OSHA Certified General Industry/HAZMAT 2010

• DHS Benefits, Personnel Actions, and Pay Settings 2008

• Real Estate Certification, University of Texas 2006

• FEMA Emergency Preparedness – Certified IS 100, 700, 800 2005 - 2006

• Affirmative Action Training: Management, Employee, Recruiting, Disputes 2004

• Certified Nursing Assistant/HIPPA 2003

• State of Texas Private Security Owner/Manager 2000 - 2002

• McLennan Community College, Waco, Texas 1983

• Security Officer Training 1972 - 1987

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