James Lee Moody Jr.

Fort Walton Beach, FL

Cell Phone: 850-***-****

Email: abg9tc@r.postjobfree.com

OBJECTIVE: Obtain an IT Field Service Tech position with an excelling

company being able to demonstrate my knowledge and experience in this field

performing at optimal level.

Security Clearance: Secret (active since Oct 08)

PROFILE:

. Technical savvy; worked with technologies such as 3G/4G Ready Cradlepoint

CBA750 Mobile Broadband Wireless Adapters, 3G/4G Sprint, AT&T, and Verizon

WWAN Card Modems, Cisco Layer II 3750 switches, Remedy and HEAT IT Service

Trouble Ticketing System, Tera Term and Putty Switch Software Configuration

System for switches, Xerox Copiers WorkCentre 7345, 7132, 232, Microsoft

XP/Vista/2007, Dell and Panasonic Mobile Data Terminals, Linux/Unix

Servers, and Acronis ghost/backup software demonstrating strong personal

effectiveness in these technologies.

.Over five year's IT technical, troubleshooting, managerial, and customer

service experience in the United States Air Force and civilian sector.

.Acquired excellent leadership, technical, managerial, supervisory, and

customer service skills as an IT Field Technician Level II, Voice/Data

Technician Level II, Network Technician Level III, Executive Management

Assistant (I-III), Windows System Manager, Project Manager, System Support

Specialist, and Administrative Assistant (I-III).

.Demonstrating experience in troubleshooting hardware, software

applications, operating systems, wireless network backups, changing out

printer hardware (toners, drums cartridges, waste toner bottles, and

fusers), wireless and network issues; resulting in user/client

satisfaction.

."Can do and detailed oriented" individual who plans ahead; meet's

challenges head on ensuring mission accomplishment in a timely and

professional manner.

EXPERIENCE:

NC Statewide IT Field Service Technician Level II, CompuCom/State Farm,

March 2011-June 2011

.NC Statewide IT Field Service Technician servicing the cities and towns

that State Farm Agencies reside in. Upgrading, configuring, and installing

each office from a dial up backup to a high speed 3G/4G wireless backup;

ensuring proper install and providing on-demand Ethernet WAN connectivity

at 100%.

.Installed new 3G/4G Ready Cradlepoint Mobile Broadband Adapter wireless

backup systems in 85 State Farm offices in a 3 month period replacing

their current dial-up backup system to a wireless backup system; increasing

their productivity, flexible to use either Power-over-Ethernet(PoE) or AC

Adapter, and reducing cost from the use of a dial-up backup system.

.Excels in trouble shooting and makes effective use of technical support

during the installation process when the cradle point, Sprint, Verizon, and

AT&T WAN card modems, and/or Cisco switchboxes are not working properly

during install procedures.

.Exceptional professionalism when dealing with State Farm personnel;

demonstrating high standards of professional conduct and behavior when

associating with personnel.

Voice/Data Cable Technician Level II, Network Enterprise Data Center Fort

Bragg, December 2010-February 2011

.Tone, trace, tag and report data and voice connections on 3000 ft of CAT-

5e and CAT-6 cabling in a 5hr period; providing efficient data flow in the

server room in the Data Center.

.Dress & route cable into telecom closets, ladder racks, modular furniture

& other work area outlets improving better organization of cables and

proper labeling for ideal identification.

.Demonstrated working knowledge of ANSI/TIA/EIA cabling standards &

National Electric Code by briefing the management team of 5 individuals on

the cable types used on this project.

.Install, terminate and test 2000ft of low voltage cables and fiber optical

cables (to include twisted pair cable, Copper, CAT-6, CAT-5, coaxial, power

limited tray cable, stranded and solid conductor low voltage cable, single

mode and multi mode fiber optical cables) in a 3 day period. Providing 100%

network connectivity with upgraded cabling for the facility.

.Test, troubleshoot, & document test results for CAT-5e, CAT-6, and fiber

optic cabling ensuring proper install and documentation for future

upgrades.

Network Technician Level III, Womack Army Medical Center, July 2010-

September 2010

. Troubleshooted 2 Cisco Layer II 3750 switches using software programs

Solar Winds and Tera Term and placed an Internetwork Operating System (IOS)

on them, which will be used by a Red Hat engineer and a new Preventive

Medical Clinic. Ensuring the IOS is properly operational on both switch

boxes to provide better network management to be used by these two

entities.

.Pulled a total of 575 individual CAT-5e cables from there switch port and

patch panel from Womack hospital and 3 remote offsite clinics on Ft. Bragg

in a 5 day period. Providing better organizational and more improvement of

cables running into cable management.

.Patch, terminated, and tested 60 CAT-5e/CAT-6 cables at Womack and 2

remote. Supplying ready-to-go data drops for medical personnel to use to

access patient's record information nd other medical documents via desktop

computer or laptop.

.Configured, disable, and changed the VLAN of 365 switches using the Putty

configuration software system making full use of the capabilities of the

system.

.Completed 18 extensive trouble tickets dealing with the hospital network

system and enabled 26 Xerox Work Centre 7345 and 7132 copiers to the

medical network system in a 3 day period using the Remedy IT Service

Management System; providing medical personnel quick response time to

resolve network issues.

.Stack and racked 3 new Cisco Layer II 3750 switches in a communication

closet providing more switch ports for a growing hospital clinic

department.

Documentation Specialist II/Administrative Assistant II, Unilever Home and

Personal Care Plant, December 2009-July 2010

.Presented computation of daily operations, minor stops, and mishaps in a

chart format presentation for the Total Productive Manufacturing (TPM)

management; showing activities in different departments with the goal of

eliminating losses of productivity and workplace mishaps ensuring 100%

accountability.

.Team Lead in the standardization of operational boards, machine books, and

processes and procedures of the plants activities by obtaining data from

line operators, electricians, and other plant department personnel and

providing detail-oriented books and boards for a more useful scope of the

inner and outer workings of the plant.

Engineer Apprentice/Maritime Law Enforcement Officer, US Coast Guard

Maritime Law Enforcement, Cape Charles VA, October 2008-October 2009

.Assisted a fellow radio watch stander on his first Search and Rescue case

3 Persons-In-Water(PIW) that got publicly on a successful rescue by our

station. Helping to pass and help keep track of vital information that

helped aid in the rescue of 3 PIW.

.Patrolled Chesapeake Bay of any illegal activity such as illegal game

fishing, boating under influence, speeding in no wake zones; providing safe

waters for any vessels in the Bay.

System Support Specialist/PC/Printer Technician City of Fayetteville Police

Department, March 2008-October 2008

.Completed inventory of for Fire, Police and Communications with recent

current inventory of Dell and Panasonic computer equipment making certain

of equipment accountability.

.Provided desktop support by updating the software for Microsoft Office

Suite and the Records Management System (RMS) software. Reimaging laptops

and PC's using Acronis reimaging software for police, fire dept, and city

hall employees; keeping them current of new software applications and

programs.

.Upgraded all Dell laptops and equipment with the distribution of new crime

fighting software/hardware upgrades with new documentation on use of new

hardware and enterprise applications software upgrades for over 200 police

department personnel providing more equip applications to aid in the fight

against crime making full use of

software capabilities.

.Completed 55 Helpdesk troubled tickets in a three day period by using the

HEAT ticketing system and providing over the phone support and in person

technical assistance with user satisfaction and PC/Laptop issues resolved

at 100%.

.Provided over the phone and in person support to city and emergency

personnel in helping them navigate thru and use software applications; also

troubleshoot and resolve problems by developing and implementing satisfying

solutions with users in a timely manner providing 100% user satisfaction in

their ability to use the software applications.

.Serviced 46 Xerox Work Centre 7345 and 7132 model copiers by changing out

35 toners, 17 fusers, 29 drum cartridges, and 11 waste toner bottles in

each of the copiers; providing in person support to city and law

enforcement personnel with efficient copying capabilities and ready to go

printers and copiers that are in high demand use.

US Air Force, Eglin AFB FL, June 2004 - Sept 2007

Executive Management Officer III/Documentation Specialist Officer III

.Supervised and led day-to-day operations of group command section office

which consisted of one Master Sergeant, one Staff Sergeant and two

administrative civilians providing financial, security, administrative, and

personnel support for the group commander. Performing administrative duties

with 100% tasks completed on time.

.Action officer for completion of squadron authorization change request;

resulted with successful realigned unit civilian manpower authorizations to

better meet and manage the growing number of Air Force mission unique

networks.

Windows Systems Manager

.Coordinated network systems valued at over $2M which supported development

and dissemination of electronic warfare and classified program services for

2,000 users.

.Led completion of essential upgrade of 400 wing members on Eglin Air Force

Base to the Next Generation Windows Network Operating System in a 3 day

period ahead of schedule by 5 days and simplified anti-virus/firewall

update method for 630 clients and saved 120 annual man hours.

..Security conscious; led implementation of unusually large number of Time

Compliance Network Orders by gathering surge team of eight personnel and

safeguarding wing's 480 accounts from electronic attacks and met suspense's

in 4 days record time saving 330 man hours..

Project/Network Manager

.Led and coordinated installation of 30 mission critical security updates

on 630 systems strengthening the shield against hackers and overhauled work

center inspection checklists prior to evacuations and ensured safety of

100+ people/$4.3 million of equipment

.Team lead on recovery of 160 unused network addresses; saving purchase of

over $2,100 in equipment for 80 clients.

.Coordinate installation, testing, and replacement of 144 network cable

drops; improving Air Force Networks on NIPRNET and SIPRNET and replaced two

obsolete SIPRNET print servers with modern hardware; giving 100% increase

capability and saved $3,000 dollar giving military and civilian personnel

top notch network connectivity.

TECHNICAL SKILLS

A+ and Net + Certified, Proficient in Microsoft Windows XP/Vista/2007,

Linux/Unix Servers, Windows Server 2003/2008, Microsoft Office 2003/2007,

HEAT Ticketing System, Remedy IT Service Management Ticketing System, Tera

Term, Putty Configuration Software System, Repairing Xerox Work Centre

7132, 7345, 232 copiers, Setup of 3G/4G Wireless Cradlepoint Broadband

Mobile Adapters

EDUCATION AND TRAINING:

Bachelors Degree--Computer Science, Fayetteville State University, NC -2003

Associate Degree--Information Systems, Fayetteville Technical Community

College, NC2000

Expeditionary Communication Officer Training (ECOT), Keelser AFB, MS-2004

Air and Space Basic Course, Maxwell AFB, AL-2004

New Horizons Computer Learning Center, Durham NC -March 2010-Present

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