Customer Service Manager

Johanna Miller

**** **** *** ***** ******* *****

813-***-**** ***********@*****.***

Education: Florida Metropolitan University

Tampa, FL

Bachelor of Science Degree in Management/ Marketing October

2005

Associate in Science Degree in Business Administration January

2003

•Excellent customer service skills, ability to relate all levels of management

Skills:

and staff

•Knowledge of all Microsoft applications, Word, Excel, PowerPoint, able to

type 35-40wpm

•Knowledge of Softrax, Siebel, and CARS applications

Experience: Art Institute of Tampa/Argosy University of Tampa Tampa,

FL Receptionist

7/06-6/07

Answered multi line phones for two different schools with over 100 employees

Responsible for doing daily reports on how many visitors versus number of

appointments per representative

Handled all incoming visitors on premises for the school check in visitors,

guests, and potential students

Art Institute/Argosy University of Tampa Tampa,

FL

Mailroom Coordinator

7/05-5/06

•Currently responsible for all supply and material orders for mailroom and the

Art Institute Admissions department

•Organize and maintain shipping and receiving orders for the school

•Continue to develop good in house customer service skills and ensure

working rapport

•Accountable for Admissions department reports and timely deliverance, as

well as reports to the Director of Admissions

Security Travel USA

Tampa, FL

Customer Service/Receptionist

1/05-7/05

•Responsible for making outbound calls to selected clients for Bahamas

vacations

•Prepare and assemble customer vacation packages after processing credit

card payments with verification

•Assist customers with vacation questions and prep them for travel to the

Bahamas

• Provide outstanding person-to-person and telephone communication to

protect company reputation

WebMD

Tampa, FL

Data Entry

6/04-1/05

•Entered data for creation of product skus and created new client accounts for

clients requesting our services and products

•Maintained and updated client accounts via returned mail and the client

themselves

•Provided accurate and timely reports, database projects, and other various

assignments

• Also provided backup support to the front receptionist, including answering

multi-line phone system, incoming and outgoing mail, and other duties

Florida Metropolitan University

Tampa, FL

Student and Career Services Assistant 4/02-

6/04

•Responsible for multiple projects in and throughout the school; excel entries

databases, resumes, and Microsoft documents

•Handled multi-line phone system, assist students with questions regarding

campus activities, functions and job opportunities

•Created and maintain productive job bulletin boards on campus and learning

facility

•Developed job leads and employer relationships, in and throughout the

Tampa Bay area

Pearl Artist and Craft Supply

Tampa, FL

Ready Made Frame Associate 12/01-

02/02

•Assisted customers with customer frame orders as well as cutting mat board

and other products

•Maintained inventory through inventory audits and tracking

•Ordered supplies to fill frame counter and stock ready made frame

department

Wal-Mart

Tampa, FL

Photo Lab Technician 09/00-

12/01

•Developed and processed all film orders for customers in one hour photo

•Performed chemical maintenance on film processor and printer

•Responsible for opening and closing the lab after assignments were

completed and machines were prepared for the following business day

PCA

Tampa, FL

Manager/Studio Photographer 09/98-

09/00

•Acted as head of Studio Promotions and community liaison

•Improved portrait and accessory sales by 8.2%

•Photographed infants, adults, and groups for various occasions

•Created and maintained a working rapport with families, to ensure complete

portrait satisfaction

Part-Time Dollar Tree

Employment: Tampa, FL

Associate Cashier

02/03-5/05

•Handle customer cash and check transactions while proving excellent

customer service

•Stock merchandise before store opens, do recovery and product go-backs

• Assist customers with purchases to ensure customer satisfaction

Awards: Dean’s List, Florida Metropolitan University April

2004

President’s List, Florida Metropolitan University January

2003

Student of the Month, Florida Metropolitan University January

2003

Dean’s List, Florida Metropolitan University October

2000

Two Year Tenure “Portrait Specialist Certificate”, PCA August

2000

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