Customer Service Representative
Resume:
Sara Steinfeldt
Green Bay, WI *4304
****.**********@*****.***
Abilities:
Excellent written and oral communication skills.
Able to handle an extreme volume of calls, and high stress
environment.
Great with typing skills and navigating a computer.
Hard worker, and fast learner.
Employment History:
2008-2009- Bio Life Plasma Services.
Plasma Center Technician
Assisted nurses by taking vitals and getting hematocrit and
protein levels.
Data entry of donor's physicals and other information.
Physically took out donor's needles and wrapped their sites.
Calibrated the machines used to collect plasma.
2009-2011- APAC Customer Service
Customer service Representative.
Took in bound calls for AT&T Wireless and Patriot News.
Easily navigated multiple computer programs while politely
assisting customers on the phone.
Tech support and billing for AT&T cell phones.
Billing support for Patriot News client.
2011-present- United HealthCare
Customer Care Professional
Take in bound calls about benefits and insurance claims.
Easily navigate multiple computer programs while politely
assisting customers on the phone.
Handle open enrollment calls.
Education:
Grays Creek High School, Hope Mills, NC 28348
NWTC, Green Bay, WI 54304
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