Customer Service Sales Representative
Resume:
Parth Patel
South San Francisco, CA 94080
I am writing this letter to apply for the Inside Sales Representative
position. I know that you need young and talented people to work on your
Sales team. As per your requirements, I have diverse experience as well as
knowledge. I believe that I am the ideal candidate for this position.
Please see my resume for confirmation.
I am a graduate in Biological Sciences from University of California,
Irvine. At my previous position I was a Reimbursement Consultant where I
spent a lot of time explaining program details to prospective clients and
handling any problems that our customers had. My experience handling both
clients and customers, along with my engaging personality, will translate
to the sales and marketing field very smoothly. I have managed accounts and
have acted as a single point of contact for Doctor's offices and Hospitals.
This is an excellent opportunity for me to start my career in sales. Please
contact me at my above telephone number or e-mail me at
**************@*****.***.
I am waiting for your call to arrange an interview as per your schedule.
Thank you for reading my letter and considering my application.
Sincerely,
Parth Patel.
Parth Patel
76 Nursery Way
South San Francisco, CA 94080
**************@*****.***
OBJECTIVE
To obtain an Inside Sales Representative position within a growth
oriented, progressive company. Where I can apply my customer
service/scientific research skills to significantly impact the
bottom line. What I lack in traditional sales experience I make
up for in excellent people skills, strong commitment, and the
ability to adapt to new situations and environments. The ideal
atmosphere would be entrepreneurial and one in which new ideas
are welcome and decision making is required.
SKILLS PROFILE
Excellent phone and interpersonal skills including conference
calls and cold calling.
Experience in handling confidential paperwork.
Extensive knowledge of reimbursement in regards to Medicare,
Medicaid and Private Insurance Payers.
Knowledge of HIPAA standards.
Proficient in prior authorization and claims assistance services.
Knowledge of various specialty medications and Durable Medical
Equipment.
I have a good background in general genetics, DNA manipulation
and isolation techniques.
Proficient with MS word, excel, outlook, powerpoint, HTML, Java,
Quickbooks, Coral.
Experience using Salesforce.com CRM
Great customer service, organizational and speech skills.
Excellent public speaking and presentation skills.
Able to multi task and meet deadlines effectively.
Can type 70 words/minute.
Tri-lingual (English, Spanish and Hindi)
EMPLOYMENT HISTORY
October 2007-July 2010
Reimbursement Consultant (Novartis)
AmerisourceBergen
Lash Group
. Assist Medical providers in Prior authorization, Pre-determination and
Claims denial services. These services netted $1.5 million in
reimbursement for patients' drugs and administration costs.
. Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy customers.
. Made 60-80 phone calls a day to patients, doctors, and hospitals.
. Update hundreds of coding and billing policies (ICD-9 and administration
codes) for Medicare on a weekly basis.
. Provide $1 million in patient assistance for underinsured and indigent
patients yearly.
. Explained program details to prospective clients such as Novartis and
Abbott during conference calls.
. Worked closely with many high dollar specialty medications and Durable
Medical Equipment.
September 2005- May 2007
Student Research (Developmental Biology)
University of California, Irvine
Performed various IV techniques on laboratory mice including:
subcutaneous (SC/SQ), intraperitoneal (IP), intravenous (IV),
intradermal (ID), and intramuscular (IM).
Prepared technical reports, summaries, protocols, and quantitative
analyses.
Developed a unique system for organizing data to analyze, identify,
and report trends.
Isolated and documented mutations in Zebrafish that serve as models
for Human diseases.
Performed related protein assays.
PAGE followed by western blotting on cell cultures.
In vitro/In vivo techniques performed on Mammalian cell colonies.
EDUCATION
Bachelor's of Science, Biological Sciences, B.S.
2007
University of California, Irvine
Concentration: Developmental Biology
Professional References
Jeff Chin
Program Manager
AmerisourceBergen (Lash Group)
999 Bayhill Drive, Suite 300
San Bruno, CA 94110
*****@*********.***
Salim Rantisi
Co-worker, Reimbursement Consultant
AmerisourceBergen (Lash Group)
999 Bayhill Drive, Suite 300
San Bruno, CA 94110
********@*********.***
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