Customer Service Administrative Assistant

JAN-ADETTE M RUST

*** ******** *****, *****, ** *6053 Phone 817-***-****

*************@*****.***

PROFILE

Experienced and dependable Administrative professional with skills in: office management, computers, organization,

business intelligence and customer service.

WORK SKILLS

• Excellent office etiquette and phone manners

• Problem solving skills and excellent written and verbal communication

• Strong organizational skills and extremely productive in high and stressful environment

• Detailed orientated and self-motivated with high energy and can do attitude

• Ability to multi-task under deadlines and pressure

• System Automated Client Account Transfer (ACAT) and Direct Transfer Catalog (DTC)

• Microsoft Office: Excel and Quickbooks

PROFESSIONAL EXPERIENCE

Aerotek Employment Agency January 2011 - Present

ADMINISTRATIVE OFFICE ASSISTANT North Richland Hills, TX

• Follow all company policies and procedures

• Welcome and assist future clients with any questions about the company

• Answer and manage a high volume of phone calls and perform basic receptionist duties

• Assist in arranging appointments and taking messages

• Filed paperwork and charts using computers and paper filling system

Fidelity Investments LLC/National Financial Services May 1986 - January 2011

SR TRANSACTION REPRESENTATIVE Westlake, TX

• Followed all Fidelity Investments company policies

• Offered discount brokerage and retirement services, estate planning, wealth management, securities

execution, clearance and life insurance

• Discussed account activity/status with all customers while keeping all information confidential. I.E. social

security number, address and other private information

• Established and maintained client records for accuracy for future reference and assisted in transferring to

specific departments.

Pagoda House/Silk Road: Costume Shop and Maid Services April 1985 - Present

OWNER AND MANAGER Hurst, TX

• Follow all policies and procedures of the reenactment fair(s)

• Built a functional building fully equipped with basic electricity and water

• Owned/managed small costume shop for historical reenactments and maid service

• Designed/maintained all stock/inventory and kept track of Quick books for business

• Reviewed, interviewed, conducted background checks and kept records of employees for “cleaning service’

and eligibility to workin the United States and in positions required

• Supplied each employee with basic equipment, training to enable employees to perforrm

their job satisfactorily.

EDUCATION

Arlington Career Institute, Arlington, TX Concentration: Para Legal/Administrative Assistant

University of Texas Arlington - Arlington, TX Concentrated Major: History/Business Economics

Minor Concentration: Fine Arts

Tarrant County College, Hurst, TX Concentrated Studies: Economics/History

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