Customer Service Management

Eydie Bookman

*** ********** ** *

Erlanger, KY *1018

859-***-****

**********@****.***

OBJECTIVE

To obtain a customer service position with increasing responsibility to

leverage my extensive customer service skills and strengths. Recognized for

a strong work ethic, leadership skills and consistent customer fulfillment

demonstrated from the ability to build rapport with professional clientele.

WORK EXPERIENCE

BlueStar

Lead Administrator

Hebron, KY

June 2004 - Present

. Resolve time sensitive internal/external customer and

operational issues while interacting with other departments to

create a work environment allowing for optimal performance and

maximum profit.

. Planned and hosted various events, professional functions and

corporate meetings.

. Provided general administrative support to leaders with high

discretion and management of confidential company data and

information.

. Exceeded all project deadlines with exceptional time management

and strong multitasking capability.

Blue Chip Marketing

Telemarketer / Trainer

Cincinnati, OH

June 1999 - June 2004

. Conducted business to business sales and research for pre-

selected clients.

. Develop and facilitate supervisor training modules, resulting in

increased staff education and communication skills.

. Meet customer requirements through first contact resolution and

provide additional education to eliminate future issues.

. Consistently exceeded daily call volume goals.

Fifth Third Bank

Workflow Coordinator

Cincinnati, OH

August 1997 - June 1999

. Created and supervised trust fund data reports for Asset

Management Department.

. Participate in activities designed to improve customer

satisfaction and business performance and contribute ideas on

ways to resolve problems to better serve the client.

. Created daily reports calculating monthly revenue and bottom

line for company goals.

EDUCATION

University of Cincinnati

June 1988

Associates Degree

Retail

Management / Marketing

University of Cincinnati

June

1990

Bachelors Degree

Liberal Arts

General Skills

. Customer service and consumer fulfillment experience

. Excellent oral and written communication skills

. Proficient computer skills in Microsoft Suite (Word, Excel,

Outlook, PowerPoint, Access, Oracle)

. Event and function organization and promotion skills

. Excellent problem solving skills

Contact this candidate