Customer Service Analyst

Abena Apau

*** ******** ***

Hoffman Estates, IL

773-***-****/630-***-****

*****@*****.***

Objective: Seeking an opportunity to utilize my professional experience

and skills as a credit analyst.

Experience:

Law Offices Blatt Hasenmiller Liebsker & Moore Chicago, IL

Credit Analyst/Collections 06-07 to 07-10

. Went to court working side by side with attorney's and defendants on

past due accounts

. Familiar with pre-suit, post judgment on accounts that is past due.

. Was able to maintain records of collections negotiated settlement with

defendants, third parties.

. Worked with attorney's to avoid judgments, liens and garnishment on

debtors.

. Manage portfolio in order to meet weekly and monthly capital goals.

. Interact with defendants by mail, telephone to resolve payment plans.

. Up to date on all FDCPA Laws, Familiar with CUBS, SAP, and AS400,

dialer system.

. Excellent organizational skills; multi-task with a strong

attention to detail.

. Ability to work in a fast paced environment.

The Offices of Stanley Weinberg & Associates Lombard, IL

Credit Analyst/Collector 02-06 to 05-09

. Reviewed accounts payments information for entry into the payable/

receivable systems.

. Consult with Customers disputing debts, making arrangements' to settle

accounts.

. Worked with Consumer Debt companies.

. Authorized third parties to satisfy debts on the behalf of the client

& debtors

. Worked with attorneys to compromise accounts before litigation takes

place on accounts

. Familiar with FDCPA Laws

. Manage receivable portfolio in order to meet working capital

goals.

. Worked with customers, customer service, sales in order to ensure all

receivable are paid within agreed payment terms

Financial Management Systems Schaumburg, IL

Credit Analyst/Collector 06-04 to 06-05

. Compared profitability and credit histories of establishments being

evaluated with those of similar establishment in the same industry.

. Manage portfolio for meeting daily and monthly capital goals

. Familiar with Retail, Bankcard, Collections

. Initiate contact with customers regarding late payments, payment

arrangements

. Top collector building postdates for the organization.

. Respond to debtor inquires regarding debt

. Familiar with all FDPCA Laws.

. Evaluated customers records and recommend payment plans, based on

earnings, saving data, payment history, purchase activity.

Arrow Financial Services Niles, IL

Collector 01-00 to 03-04

. Called debtors on an automatic dialer in the purchase & bankcard

section

. Also dealt with third parties Consumer Credit, Attorney's, putting

debtors on a concrete payment plans

. Build postdates if u/a to put debtor on concrete payment plan with the

defendant.

. Transferred accounts to the legal department for litigation,

. Hit monthly & daily goals

. Familiar with FDCPA Laws.

Education:

Oakton Community College Des Plaines, IL

Applied Associates Science Degree 2005

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