Customer Service Manager
Resume:
Rania Chamas
Nationality: Lebanese, Egyptian
Cell: +971-**-**-*-*** 4
Email: ************@*******.***
Address: Tecom, Dubai- UAE
PERSONAL STATEMENT
Skilful at evaluating problems, communicating possible solutions, capable
of making significant contributions with a good eye for details and able to
work on own initiative.
With the experience of more than 9 years, a proven record of a well-rounded
person with social skills to work in most environments. Always has been
highly motivated to excel in new career, and a fast learner. Self-directed,
independent worker with proven ability to meet deadline and work in
pressure. Maintain team prospective with ability to built positive working
relationship and communication
My passion for my work is unlimited. It would be highly informative to hear
from you. Or to meet personally so I may explain my qualifications in
details while learning more about the available position and your
organization as a whole.
EMPLOYMENT
Personal Assistant to the Vice Chairman.
Green Coast Enterprises
Nad Al Hamar Road, Dubai - United Arab Emirates
October 2010 - June 2011
Green Coast Enterprises a local group of companies.
I have found that the range of work at Green Coast Enterprises has become
quite narrow and repetitive and I feel that I am not being challenged as
much as I would like.
Key Achievements:
. Screening telephone calls, enquiries, and handling them when
appropriate;
. Meeting and greeting visitors at all levels of seniority;
. Organizing, maintaining diaries and making appointments; dealing with
incoming email, faxes and post, often corresponding on behalf of the
manager;
. Taking dictation and minutes;
. Carrying out background research and presenting findings;
. Producing documents, briefing papers, reports and presentations;
. Organizing and attending meetings and ensuring the managers are well-
prepared for these meetings;
. Arranging travel, accommodation and, occasionally, travelling with my
manager to take notes or dictation at meetings or to provide general
assistance during presentations;
. Acting as office manager and supervising other administrative staff,
dealing with accounts and budgets, Implementing new business
procedures;
. Coordinate with branches;
. Arranging all related activities to department business trips;
. Coordinating with worldwide companies branches;
. Managing all the manager's private work;
. Tracking all companies under the manager's sponsorship (Board
meetings, labor file, and their bank statement).
Personal Assistant to the Director of Passports & ID's & HR position for
a project.
Global Information Technology - www.git.ae
City Bank Bldg. Oud Metha, Dubai - United Arab Emirates
May 2008 - September 2010
GIT is a world-class information technology services provider, has
developed innovative solutions that are installed and used by leading
public and private institutions in major areas including government,
healthcare, banking, secured documents, warehousing, real-estate,
transportation, communication and security.
I moved to Green Coast Enterprises because the owners moved our department
to Jordan
Key Achievements:
. Screening telephone calls, enquiries and requests, and handling them
when appropriate;
. Meeting and greeting visitors at all levels of seniority;
. Organizing and maintaining diaries and making appointments; dealing
with incoming email, faxes and post, often corresponding on behalf of
their manager;
. Taking dictation and minutes; carrying out background research and
presenting findings; producing documents, briefing papers, reports and
presentations; organizing and attending meetings and ensuring the
managers are well-prepared for these meetings;
. Liaising with clients, suppliers and other staff; deputizing for the
manager, making decisions and delegating work to others in the
manager's absence; devising and maintaining office systems, including
data management, filing, etc.;
. Arranging travel and accommodation and, occasionally, travelling with
the manager to take notes or dictation at meetings or to provide
general assistance during presentations;
. Acting as office manager and supervising other administrative staff,
Dealing with accounts and budgets, Implementing new business
procedures; Coordinate with branches
. Arrange all the seminars inside and outside. Successfully launched and
marketed e-government
. Extensive involvement in managing client relationships at all levels
. Writing feature stories and conducting interviews for Director;
editing copy of other writers, beside all daily administrative work
. Arranging all related activities to department business trips
. Coordinating with worldwide GIT branches
I have an additional role's in National ID & Electronic Passport Project.
This project is considered as one of the major and most critical projects
for GIT. All related activities to this project are considered highly
confidential even among the organization itself and my contribution were
among some of these activities and can be described as follows:
. Job vacancy advertising
. Follow up with the recruitment agencies
. CV Filtration
. Short listing
. Doing candidate tests
. Attendance reports
. Payroll
. New candidate orientation
. Issuing visas for our employee
. Arranging employees medical test
. Follow up with the PRO
. Domain registration
. Trade license renewal
. Writing employee hand book
. Arranging outgoing activities
. Auditing all the shipment
. Coordinating between the Financial and the supplier
. Coordinating between the inspection company and the supplier
. Following up on issuing visas, tickets and hotel reservation for
company visitors
. Liaising with project staff to identify procurement needs and define
material specifications
. Maintaining all logistics records, including an effective filing
system for storing procurement documentation to enable tracking and
auditing
. Responsible for the logistical processing of customer orders, includes
coordination with vendors, sales staff, customer service
representatives, billing representatives, warehouse and shippers
. Arranging shipment of requested items, goods or merchandise
. Coordinating and controlling the order cycle and associated
information systems
. Following up on all aspects for the arranged visits for project VIP
stakeholders to and from UAE
Office Manager
Al Alaa Shipping CO
Ibn Khaldoun Tower, El Mansheya, Alexandria - Egypt
March 2005 - September 2007
Al Alaa Shipping CO is a shipping company which has its own cargo ships. I
left Al Alaa as I moved with my family to UAE.
Key Achievements:
. Job vacancy advertising
. Follow up with the recruitment agencies
. CV Filtration
. Short listing
. Doing candidate tests
. Attendance reports
. Payroll
. New candidate orientation
. Issuing visas for our employee
. Domain registration
. Trade license renewal
. Writing employee hand book
. Arranging outgoing activities
. Auditing all the shipment
. Coordinating between the Financial and the supplier
. Coordinating between the inspection company and the supplier
. Following up on issuing contracts
. Taking minutes of meetings
. Doing the agenda and filter the CEO phone calls and email
. Arranging all the appointments
. Taking care of all the customer service work and all administrative
work
Executive Assistant
Risk Avert
394b, El Horreya str, Mustafa Kamel, Alexandria - Egypt
July 2002 - February 2005
Risk Avert is a broker insurance company; it was the first company in this
field in Alexandria. They sell life insurance, medical, auto and house
insurance. I moved to Al Alaa because the owners closed the company
Key Achievements:
. Job vacancy advertising
. Follow up with the recruitment agencies
. CV Filtration
. Short listing
. Doing candidate tests
. Attendance reports
. Payroll
. New candidate orientation
. Follow up with the PRO
. Domain registration
. Trade license renewal
. Writing employee hand book
. Arranging outgoing activities
. Taking minutes
. Preparing agendas, filtering the CEO phone calls and email, arranging
all the appointments
. Managing a team of 7 that established insurance team
. Installed different operating systems, compiling and editing
comprehensive quality control reports
. Extensive involvement in managing client relationships at all levels
. Doing all the customer service and all administrative work
Front Office
Royal Hospital
Khalil Khayat str, Roshdi, Alexandria - Egypt
June 2001 - June 2002
Royal Hospital is a high standard healthcare centre
Key Achievements:
. Customer service
. Help desk
. Operator
. Cashier
. Guest relation and care service
Customer Service
Hotel Marketing Company
Garden City, Cairo - Egypt
October 2000 - May 2001
Hotel Marketing Company was USA Marketing Program, which was originally
called "Hospitality Marketing Concept". It had marketing contracts with
hotel chain like Sheraton, Meridien, Helnan, etc...
Key Achievements:
. Following on customer issues
. Solving all customers' problems including hotel reservations
Telemarketing
Hotel Marketing Company
Verdun, Beirut - Lebanon
July 1997 - August 2000
It was part time job when while I was a student, they relocated me to
"Cairo, Egypt" as a customer service
Key Achievements:
Achieving a certain target by marketing and selling hotels membership
through the phone
KEY SKILLS
Technical Skills
. MS Office: "Word, Excel, Power Point, Visio, Outlook and Internet"
. Sales Orientation from Marketing & sales institute "Storm"
. HR Skills from PeopleScope (Human Resource Consultancy)
Personal Skills
. Eager to help growing the Administration System program
. Having the drive and leadership experience to do so as an integral
member of the Administration team
. Involvement in the marketing field
. My work ethic is confidentiality, punctuality & proffesionalism is
what definate in my work is
Flexibility, problem solving abilities, good communication and
creativity are qualities that all employers look out for
. Multi tasking, over patient, and over active
. Smily, helpful and team worker
EDUCATION
University of Atlanta
Dubai, UAE
International Business
Present
It is online university, graduates in Administration will be suitably
prepared to assume management trainee positions in the corporate sector, in
industry, in government, in other professional arenas - or, alternatively,
to assume enhanced responsibilities within the context of a currently-held
position. Those who so elect will be academically prepared to pursue
graduate studies in business or in a wide array of related disciplines.
Bir Hassan College
Beirut, Lebanon
Architecture, Good
2000
My college degree gave me the patience, taste and communication.
College de La Sagesse
Beirut, Lebanon
Grade 12, Good
1999
PERSONAL INTERESTS
. Swimming.
. Searching for information and helping people.
. My interests are my family and my work.
REFERENCES
Name Job Title Phone Number Email Address
Sherif Marketing consultant at +2012.3106631 ********@****.***
Ibrahim Storm
Firas Director of Passports & +962.779622002 *****@***.**
Al-Aswad ID's at GIT
Seema Adnan HR Supervisor at GIT +97150.1417153 **********@*******.***
Maruan Support Manager at GIT +97150.4993330 *******@***.**
Dzasim
Saad Al Trainer at PeopleScope +97150.535 ********@*****.***
Ajeel 7310
Fadi Beydoun Group HR Director at Green +97150.458 *******@***.***
Coast Enterprises 6972
Further recommendation can be found on
http://ae.linkedin.com/in/raniachamas
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June 07, 2011
Contact this candidate