Customer Service Administrative Assistant

Claybon Wicks

*** ***** ******

NW Atlanta, GA **318

404-***-****

*******@*****.***

PROFESSIONAL PROFILE

Success oriented with high energy and a positive attitude. . . Strong

sense of responsibility and self motivation... Good written and oral

communication skills... great problem solver and team player with the

ability to work independently... Creative, flexible and efficient.

KEY WORDS

Typing 90 wpm, Dictation, Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Reception, Phone Support, Organizational skills, Responsible,

Experience, Accelerate, Advise, Analyze, Approve, Arrange, Assemble,

Assist, Build, Collect, Complete, Conceive, Conduct, Control, Coordinate,

Create, Delegate, Detect, Develop, Direct, Discover, Distribute, edit

deliver, demonstrate, design, eliminate, establish, evaluate, examine,

expand, expedite, formulate, generate, implement, improve, increase,

influence, Install, Instruct, Lead, Maintain, Manage, Motivate, Obtain,

Operate, Order, Organize, Originate, Oversee, Participate, Perform,

Pinpoint, Plan, Prepare, Present, Process, Produce, Program, Promote,

Propose, Prove, Provide, Purchase, Receive, Recommend, Record, Reduce,

Reinforce, Recognize, Represent, Research, Revamp, Review, Revise,

Schedule, Select, Sell, Setup, Solve, Streamline, Structure, Study,

Supervise, Support, Teach, Test, Train, Write

EDUCATION

Chicago Community College - Chicago, Illinois

Associates Degree, Business Administration, 1982

3.87 GPA, Tuition Waiver Scholarship

PROFESSIONAL EXPERIENCE

Atlanta Legal Aid Society, Inc.

Administrative Assistant - Decatur, GA, 9/02 -8/09

Primary Duties & Responsibilities

** Served as first point of contact for new clients - answer phones in a

professional manner, greet visitors, and assist walk-ins

** Primary responsibilities included client intake - copying and organizing

client documents, creating and maintaining client files, correspondence,

prepared pleading and discovery responses, and provided administrative

support for a busy law office.

** Collaborated with legal council to serve subpoenas and attended hearings

alone side client advocates

**Senior level administrative duties & project management while displaying

the expertise required to provide assistance & support to a busy law office

** Coordinate logistics - room reservations, notices, materials, menu,

agenda, etc. for fundraising events and/or staff meetings and functions

Star's Fine Clothing & Jewelry, 12/01 -5/02

Sales Associate - Decatur, GA

Primary Duties & Responsibilities

** Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service

** Maintain an awareness of all promotions and advertisements

** Assist in processing and replenishing merchandise and monitoring floor

stock

** Aided customers in locating merchandise

** Participated in year-end inventory

Quest Diagnostic, 9/99 - 11/01

Client Service I - Atlanta, GA

Primary Duties & Responsibilities

** Handled all customer inquiries by telephone regarding verbal reporting

results, concerns of service failure and other duties to provide customer

satisfaction

** Report laboratory results to clients using established protocols

** Document reporting or call history in the patient file and maintained

appropriate records

** Used established protocols for reporting client concerns

** Other duties as required to meet the customer requirements

Commission Tracking Services, 2/97 - 6/99

Administrative Assistant- Atlanta, GA

Primary Duties & Responsibilities

** Coordinated with various staff for operational support activities of the

unit; serve as a liaison between departments and operating units in the

resolution of day-to-day administrative and operational problems

** Provide administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors and

resolving a range of administrative problems and inquiries

** Operate desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of policies

of established departments/divisions; prepare, transcribe, compose, type,

edit and distribute agendas and minutes of numerous meetings

** Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which also includes travel and

lodging arrangements

** Served as a group leader supervising a staff of twelve data entry

operators

Pajaro Valley Floral Wholesale, 3/95 - 1/97

Administrative Assistant - Atlanta, GA

Primary Duties & Responsibilities

** Handled all official company correspondence efficiently

** Upgraded all office filing systems

** Typed entire company documents and correspondence

** Performed as a customer service supervisor'

** Handled point of sales operations - cash and credit card sales in a

confidential manner while following sales protocol

SKILLS

** Strong organization and analytical skills.

** Excellent interpersonal skills, office etiquette and telephone manners.

** Software: All Windows operating systems, Microsoft Word, WordPerfect and

Excel.

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