Customer Service Administrative Assistant
Resume:
Karen Smoot
Newark, New Jersey 07108
***********@*****.***
To whom it may concern:
I hope this letter finds you doing exceptionally well. My name is Karen
Smoot and I am seeking a full time position as an administration assistant
where I can use my expertise to positively impact your company.
Enclosed is my resume for your review and consideration. As an experienced
administration assistant, I am proficient in a variety of computer software
programs, employee training, coordination, and task management. I am
experienced in handling general office duties and answering phones
cordially and courteously.
These experiences have allowed my professional demeanor and appearance to
engage new clients and business partners. In a business environment, these
qualities are of the utmost importance in dealing with clients as well as
co-workers. I am a reliable, flexible, detail-oriented, and extremely hard-
working associate who will serve as a model to encourage staff members to
demonstrate the same high standard of professionalism.
I look forward to meeting with you to discuss your company's goals how my
abilities can help meet them as a dynamic new member of your team. I am
available for meetings by phone at 347-***-**** or email at
***********@*****.***.
Best Regards,
Karen Smoot
Karen Smoot
46 Shanley Avenue
Newark, New Jersey 07108
***********@*****.***
Career Objectives: To obtain a permanent Administrative Assistant position
at a dynamic company in which I can help my team members, assist in
administrative duties, handle clients and provide a positive work
environment with optimal production.
Professional Experience
Hobart Staffing - New Jersey Schools Development Authority
Oct 2009-Aug 2010
Executive Administrative Assistant
. Coordinated daily office operations providing fundamental support to
the Regional Director and team of project managers, through
administrative duties.
. Worked directly with the Northern Regional Director scheduling
meetings and appointments for 17 school districts.
. Created an Excel spreadsheet system of documentation for payment of
reprographic services using invoices and statements.
. Handled record keeping including executive project management meetings
reports, monthly expense reports and vehicle log reports, and
attendance.
AM Royal - Fairfield, New Jersey Dec 2006-Nov 2008
Office Manager
. Managed office operations, supervised team of 15 employees and
reduced labor budget through intensive management oversight and
training.
. Addressed inquiries and concerns of current and potential new
clientele, communicated with financial department regarding order
processing, credit card processing, and marketing statistics.
Karen Smoot
Page 2
. Developed spreadsheets to improve and inform quality production
initiatives. Prepared meeting agendas and carefully monitored all
action items.
. Coordinated and hosted successful employee seminars based on related
issues from intensive training to sales related product knowledge.
AM Royal - Fairfield, New Jersey Jul 2005-Dec 2006
Administrative Assistant
. Coordinated daily office operations, providing fundamental support
to company President and team of managers.
. Directed administrative and project support efforts including in-
depth business-development research, created extensive presentations
and scheduled all executive-level meetings and travel.
. Prepared time, expense, travel reports implementing an invoice
billing process.
. Designed, coordinated, and maintained vital competitive analysis
process to facilitate implementation of aggressive company marketing
strategy.
PC Richards - Whippany, New Jersey Sept 2003- Jul 2005
Administrative Assistant
. Provide high-level administrative support to Operations Manager of
appliance sales and servicing company.
. Lead management-level projects and information-management processes.
Compiled and analyzed data from monthly reports assisting in
managements' presentations to executive directors.
. Significantly, reduced time required to prepare and distribute
quarterly financial reports by spearheading implementation of
electronic reporting procedures.
K Mart - Staten Island, New York
Sept 2002- Sept 2003
Human Resources Manager
. Manage all aspects of current and new hire employment.
Monitored all manager scheduling, did all hiring and terminations,
interviews, handled all employee issues, scheduled meetings, handled
all training, customer store injuries.
Karen Smoot
Page 3
Page Net - Glastonbury, CT
Jun 1997- Jun 2001
Customer Service Supervisor
. Supervised Customer Sales Representatives and Front Counter Sales
Representatives. Handled customer service calls to ensure highest
level of care.
. Liaison for Organ Donor customers providing emergency paging service
For the Albert Gore Life Page paging Award.
. Trained new employees on industry products, phone etiquette, and
billing system functions
. Received 3 promotions from Customer Service Rep to Lead to Senior
Lead to Customer Service Supervisor
Education
Connecticut Business Training Center, Business Management Program Mar
2002- July 2003
745 Burnside Avenue East Hartford, Conn. 06108
New York Technical College Sept
1990- Feb 1991
300 Jay Street Brooklyn, New York
Curtis High School Sept 1978-
June1982
105 Hamilton Avenue Staten Island, New York 10301
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