Customer Service Manager
Resume:
Hannah E. Spencer
*** *** **. *** *, Ann Arbor, MI 48103
*********@*****.***
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EDUCATION
Eastern Michigan University Expected Graduation Fall
2011
Bachelors of Fine Arts with a concentration in Graphic Design
Lansing Community College September 2004 - April
2008
Supplemented homeschooling with general studies to transfer to a University
WORK EXPERIENCE
Barista, Espresso Royale Caf , Ann Arbor, MI January 2009 - 2011
. Assisted with managerial duties, cash deposits, sales sheets,
inventory, and food orders
. Demonstrated personal attention to customers, and built relationships
based on excellence in service and hospitality utilizing interpersonal
communication skills
. Sparked revenue through sales techniques
. Accurately maintained cash resources while receiving and processing
payments.
. Clean and maintain supplies, tools, equipment, and storage areas in
order to ensure quick service and compliance with safety regulations
Creative Dept. Intern, Lansing State Journal, Lansing, MI June 2008 -
August 2008
. Created and edited advertisements for the Lansing State Journal, the
Enquirer, and Noise publications.
. Created and updated internal documents
. Researched and downloaded necessary images
Cashier and Cook, Lou and Harry's Grill and Bakery August 2007- 2009
. Provided assistance to customers with menu choices
. Cooked food to order quickly, while maintaining quality and recipes in
high volumes.
. Kept work area clean and organized to enhance speed and multi-tasking
abilities
Regional Quality Manager, Biggby Coffee, Lansing, MI March, 2006-August
2007
. Trained new employees and assisted existing employees in communication
and multi-tasking, and customer service skills
. Analyze training needs to develop new training programs or modify and
improve existing programs.
. Developed and implemented quality and operational changes throughout
stores.
. Assisted Managers with store inventory, sales, and marketing.
. Planned and traveled around Michigan and Ohio when needed to train new
employees or manage store until a new store manager was trained
. Conferred and briefed owner and managers on stores and employee
development
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