Manager Years Experience

Qiana Holmes

**** ******* **** ************, ** *2221

904-***-****

***********@*****.***

Objective To obtain a position within a company that allows

advancement of professional and educational

strengths. I am a self starting goal oriented

Profile strategist whose confidence, perseverance and vision

promote success.

11 years experience, 3 years as a professional

Manager.

Employment NCC Business Services, Collection Manager

2009-2011

. Managed, motivated and trained collectors

who are assigned to a specific client. * Responsible

for leading and developing 10 to 15 representatives

and their daily production.*Responsible for the

proper training and full knowledge of the client and

audit procedures.

*Ensure client criteria is adhered to, this includes

but is not limited settlements, working accounts,

client recovery goals, and direct payments.

*Responsible that the client recovery goal is met.

. Evaluate the collectors on a monthly basis

for performance informing Director of Operations of

any problems.

*Responsible for tracking and activity monitoring of

client. *Continually motivate collection staff and

maintain a positive work environment.

Wachovia, Default Collection Specialist 2008-2008

. Prevented customers from going into default by

helping customers with workout plans, remodification,

deed in lieu and short sales of their existing loans

to prevent customers from going into foreclosure.

. Collected on mortgage loan that was 30 - 120

days delinquent.

. Assisted Customers with claims that they were

disputing.

Enhanced Recovery Corporation, Collection Manager

2003-2007

. Effectively Resolving high risk accounts by

Educating and counseling consumers on the importance

of keeping their account in great standing.

. Assisted in training new hires with on the job

training so that they would be successful when

entering the collection floor.

. Working with inbound and outbound calls while

maintaining a budget that allow me to move revenue

for clients.

. Establishing good rapport with consumers and

clients to get their accounts paid or settled while

maintain professional phone etiquette at all times

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