Customer Service Manager
Resume:
Nadine Mahoney
**** **** **** ( Temple Hills, MD 20748 (
******.********@*****.*** (
(C) 202-***-**** (W) 240-***-****
Qualifications Summary
Highly personable Customer Service Professional with over eight years of
experience in customer service, administrative duties and management, and
call-center operations within both the civilian and military fields.
o Talent for identifying customer needs and presenting appropriate
company product and service offerings.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
o Track record of assisting in the design and implementation of
reporting procedures that reduce labor costs and improve customer-
satisfaction ratings.
o Expertise in resolving escalated customer service issues.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ), and many other computer systems.
o Certified in Medical Terminology, Introduction to Healthcare Careers
o Experienced with MediSoft software
Professional Experience
Dream In Color Photography 2007 to
Present
Assistant Manager Temple Hills,
Maryland
Processed all customer orders, while maintaining the organization and
bookkeeping for the office. Handled any client concerns in a professional
and mature manner. Maintained company's website, adding any updates, or
new information. Assisted owner with any projects requiring my expertise.
. Scheduled appointments for photography sessions
. Photographed client special events for contracted hours
. Provided assistance to any prospective clients and existing clients
. Responsible for communication via electronic mail, fax, or telephone
. Maintained and organized all contracts, tax paperwork, and forms
. Responsible for any incoming and outgoing money collected
. Achieved an exceptional customer service satisfaction rate
U.S. Navy 2004 to 2007
Air Traffic Controller San Diego,
California
Recruited to provide top-notch service to both internal and external
clients on airfield. Prepared weekly reports for Commanding Officers.
Responsible for setting up airfield equipment for incoming and outgoing
aircraft. Trained and sponsored new transfers.
. Set up weekly briefings for continued education
. Prepared inspection sites for officers and civilian personnel
. Instructed pilots through airspace the facility was responsible for
controlling
. Achieved certifications through FAA on various different aircraft
control positions
. Maintained calm disposition during high stress situations
. Served as liaison between various airspace centers
. Responsible for maintaining confidential employee personnel files
. Assisted Training Chief with all certification training for new
transfers
. Responsible for communication via electronic mail, fax, telephone, and
facility's intranet
. Supervised as Section Leader for junior ranking Petty Officers
Eileen's Hosiery & Beyond
2001 to 2004
Assistant Manager
Brooklyn, NY
Interfaced with customers to identify needs, field questions, and
facilitate sales. Completed monetary transactions, and resolved issues as
needed. Coached and mentored new employees in customer-service processes
and company policies.
. Collaborated with a team of employees as well as experienced managers
to complete procedures that reduce labor costs and improve customer-
satisfaction ratings.
. Provided customer service for incoming and outgoing inquiries.
. Responsible for communication via electronic mail, fax, or telephone
. Maintained and organized all contracts, tax paperwork, and forms
. Assisted in the maintenance of computer software, as well as assisting
in the repair of out of local network server.
. Received numerous accolades from senior management for consistently
providing excellent service and tactfully resolving sensitive issues.
Educational Experience
Inova Health Systems February 2011-July
2011
Military to Medicine Falls
Church, VA
Major: Medical Billing & Coding
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