Sales Customer Service

ronnie franklin

**** **** **** ***** . **********, Texas 75082

972-***-**** . Email: **************@**.**.***

- Sales professional -

Sales Representative, Mortgage Professional, Account Manager, Account

Executive

Dynamic sales professional with the ability to contribute to the success of

major corporations using excellent account management, communication and

customer service skills

. Adept at maximizing the impact of sales programs, forming mutually

beneficial partnerships, and negotiating profitable agreements;

championed development of value added (VAR) reseller partnerships to

boost sales revenue.

. Creative ability to pinpoint and develop relationships with key third

party influencers and 'C'-Level decision makers.

. Excellent skills at negotiating pricing, presenting key selling points,

features, and benefits to the customer through a thorough knowledge and

understanding of customer's requirements and expectations in order to

fulfill their needs.

. Skilled in all types of selling techniques; ability to perform inside

phones sales as well as outside B2B and B2C sales.

. Demonstrated ability to learn and teach new concepts, easily adapt to

change and manage multiple simultaneous tasks; proven success in

optimizing organizational productivity.

. Expert ability to generate and grow business through both inbound and

outbound calling in a high volume, fast paced sales call center

environment; skilled at prospecting, lead generation, and cold calling

. Ability to sell using a one-call-close; as well as selling large complex

systems with long sales cycles.

. Effective team builder and leader; understands the need to develop and

train dynamic, high-performing teams.

. Possess a thorough understanding of regulatory topics, concepts,

practices and procedures related to the life of a loan (origination,

servicing, loss mitigation and default/foreclosure)

. Thorough understanding of the loan origination process with the

guideline knowledge to originate Fannie Mae, Freddie Mac, FHA, and VA

loans

. Excellent ability in all phases of the loss mitigation process and loan

servicing including loan modifications, repayment plans, short sales,

bankruptcy and foreclosures

. Cultivated and fostered strong business relationships with clients; by

taking ownership and delivering upon client expectations and providing

customer service excellence

CORE COMPETENCIES

( Telesales ( Business Development ( Telephony & Software

Solutions

( Inside & Outside Sales ( Territory Management ( Product

Marketing

( Account Management ( Sales Presentations ( Solution Selling

Strategies

( Consultative Selling Techniques ( Microsoft Office Suite (

Project Management

( Customer Relationship Building ( Team Building/Mentoring (

Mortgage Loan Servicing

( Methodologies of Underwriting ( Loan Modification Process ( Loan

Origination Process

- SELECTED CAREER ACHIEVEMENTS -

. Gained expert knowledge of the telephony, digital and IP communications,

and business and network marketing.

. Developed and designed computer software for over 20 years.

. Conceived and implemented comprehensive sales and marketing initiatives

for Fortune 500 companies.

. Sold telecom equipment, network services, and computer software to

companies of varying sizes.

. Attended trade shows, communication conferences and seminars to develop

expertise and build client base.

. Produced growth of a regional client base from 250 active customers to

over 600.

. Achieved ranking in the top 25 out of more than 200 mortgage sales

representatives.

. Awarded Employee of the Month numerous times.

- PROFESSIONAL SUMMARY -

. Orchestrated the sales and business development functions within a set

geographic territory.

. Maintained, supported and developed existing customer base; as well as

obtain new clients to grow market share.

. Implemented comprehensive presentations and proposals and demonstrated to

resellers, end-users and clients.

. Developed and managed sales funnel to analyze and manage pipeline

activity and monitor sales activity against assigned quotas using

multiple CRMs.

. Translated complex issues and requirements into effective business

solutions.

. Produced periodic sales reports and spreadsheets using Microsoft tools

for presentation to upper management.

. Collaborated with internal and external client groups to define project

scopes and timelines.

. Leveraged inert creative ability to generate eye-catching product

collateral for customers; demonstrated at trade shows and customer sites.

Ronnie franklin . **************@**.**.*** . PAGE 2

- EMPLOYMENT HISTORY -

BANK OF AMERICA, Richardson, Texas . 2010-Present

Mortgage Servicing Specialist functioning as a team lead/workflow

coordinator and negotiator in Loss Mitigation department handling daily

direction of team working with delinquent borrowers to determine the most

effective solution that would be optimal for both the client and the

investor for the largest bank holding company in the United States.

. As team workflow coordinator; prepared assignments, created reporting

spreadsheets, assigning tasks, handled phone call training, and

performing quality control of completed work assignments and reporting

status to upper management

. Performed duties of liaison for team with investors, vendors and

outside authorized third party groups

. As a negotiator reviewed and evaluated customer financials, credit

worthiness, and determined most effective workout solution for

customer

. Worked with various investor groups, knowledge of underwriter

guidelines for FNMA, FHLC, FHA, and VA loans

. Worked with various CRMs to maintain and record all critical

information relevant to the servicing of loans

. Worked with 3rd party advocacy groups, attorneys, and NACA to provided

workout solutions for customers

CITIGROUP, Irving, Texas . 2009-2010

Mortgage Loan Consultant responsible for communicating with clients on a

variety of loan products to select and originate a mortgage that satisfied

existing clients and prospective clients financial needs for one of the

largest financial services companies.

. Managed a large customer pipeline in a high volume call center

environment of both inbound and outbound calling

. Handled all loan types including FNMA, FHLC, FHA, VA, Conventional,

Second mortgages, and Combo loans

. Obtained financial data and documents from borrowers and evaluated to

determine best solution

. Worked directly with processors and underwriters to ensure guidelines

met and loans closed in a timely manner

estech systems, inc., Plano, Texas . 2006-2008

Inside Sales Account Manager responsible for product and computer software

sales, customer account management, business development, and customer

service for a geographic territory for a designer and manufacturer of high-

efficiency, low-cost digital and IP communications products.

. Responsible for daily management of assigned resellers and served as

interface to outside sale reps in territory

. Replied to client RFP's and RFI's to secure business and negotiated

product pricing

. Handled large volume of calls producing quotes, sales orders, sales

consultations, and customer service for territory

. Performed business development activities through daily outbound

calling and prospecting to grow territory and cultivate relationships

with C-Level executives

. Created marketing initiatives in order to grow the territory and

assist resellers with increasing market share

BRINKS HOME SECURITY, Euless, Texas . 2005-2006

Senior Sales Leader providing security services for both the residential

and commercial markets in assigned territory through both inside phone

sales and outside sales. I was responsible for lead generation through

inside sales, prospecting, attending networking groups, direct mail and

cold calling.

NASE SMALL BUSINESS CONSULTANTS, Dallas, Texas . 2002-2005

Self-employed insurance agent managing the selling of a multi-line of

insurance products designed for both individual consumers and small

business owners. I sold policies, recruited, hired, trained, and directed

my sales teams.

ALCATEL USA, Plan, Texas . 1998-2001

Senior Manager Product Marketing responsible for sales, marketing, account

management, market strategy, product training and sales support for optical

and digital communication products for a global telecommunications firm.

Customer base was composed of Fortune 500 companies including Sprint, AT&T,

Bell Atlantic, Qwest and Pac Bell. (1999-2001)

DSC Communications, Plano, Texas . 1992-1998 (acquired by Alcatel)

Lead Design Engineer serving as project manager involved in all phases of

software development.

Previous experience included Senior Software Designer Engineer and Computer

Programmer. Details provided on request.

- TECHNICAL KNOWLEDGE -

Software: C, C++, Smalltalk, FORTRAN, Pascal, Visual Basic, Oracle,

SQL, MS Office Suite

telecom: SONET, /SDH, Digital cross-connects, DWDM, ATM Switches,

PBX (Digital/IP), VOIP

Operating Systems: UNIX, SOLARIS, Windows (NT, 2000, XP, Vista), MS DOS,

LINIX

Databases: Sales Force, Oracle, SQL, SAGE MAS 500, ACT, LandSafe,

CITRIX, SHAREPOINT, AS400, NACA, HSSN

Hardware: SUN, IBM, HP, NEC, MAC, SONY, DEC, Gateway, DELL, APPLE

- EDUCATION & TRAINING -

Bachelor of Science - Computer Science

University of North Texas, Denton, Texas

Associate of Science - Engineering Technology South

Plains College, Levelland, Texas

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