Customer Service Data Entry

Joanne Meighoo Roberts

***** ****** *** *****, ***** Marlboro, MD, 20774

*************@*****.*** 202-***-**** (c)

Objective Statement:

To obtain a position in which my professional experience advances, with growth, development and further

education.

Summary Statement:

Results oriented leader with proven success of working both independently and as an excellent team

member. Background includes switchboard operations, clerical, secretarial, help desk duties, data entry,

technology, law secretary, small business administrative assistant and basic book keeping. Critical thinker

and adept negotiator who can apply collaborated effort to execute a task.

Accomplishments/Professional Experience:

Personal Assistant Mr. Charles Kocian Dec 2009 – Jan 2011

Offered administrative assistance. Taking and making calls. Keeping of the family agenda,

arranging for reservations of various events, some secretarial responsibilities, gift shopping, and

running errands of all types. Compile research for personal business. Handles correspondence and

writes letters. Prepares documents.

Secretary of Church Board St. Andrew Kaggwa RC Church Nov 2005 – Sept 2008

Attend all meetings and compose the official minutes. Answer all correspondence promptly, and

inform officers and advisors of the communication. Organize and Chair board meetings. Organize

agenda and contact members. Use of internet to contact church members, update parish office

information. Plan and organize fund raising activities. Prepare and send correspondence to

respective members and businesses. Keep complete, accurate records of all meetings of the

Executive Board and the Association. Provide copies of previous business meeting(s) to all

members at current business meeting. Serve as a voting member of the Executive Board. Conduct

such correspondence as the Executive Board may direct.

Student Teacher Ministry of Public Administration Sept 2005 – Sept 2008

Granted two government scholarship for a Diploma in Education and Bachelor in Education,

majoring in Early Childhood Education. Continued receiving assistant teacher’s salary while

studying full time.

Assistant Teacher Newtown Boys/Girls R. C. School Sept 2003 – July 2005

Combining play and interactive activities with an increasing focus on early academic learning,

including letter recognition, phonics, and numbers. Planning and organizing a range of individual

and group activities, including role play, movement, dance, singing, games, arts and crafts and

nature activities. Planning the indoor and outdoor environment to provide a positive and safe

learning environment. Using creative and practical skills to prepare inspiring learning materials.

Monitoring and reporting on children's development and identifying those with possible learning

difficulties, consulting other professionals. Communicating effectively with parents about their

children's development. Teaching classes and assessing students' progress and performance.

Planning and preparing lessons, grading papers and preparing report cards. Providing constructive

feedback and guidance to students experiencing educational or personal challenges. Maintaining

order and discipline in the classroom. Communicating with parents, teachers and other

professionals, both formally and informally. Identifying children's individual and collective

learning needs and planning, preparing and delivering instruction that caters for the full ability

range within the class. Employing a variety of teaching methods designed to capture students'

interest and maximize individual learning.

Data Entry Clerk Petroleum Company of Trinidad and Tobago July 2001 – Aug 2003

(PETROTRIN)

Enter data on computer mainframe system. Confirm accuracy of data. Prepare batches of invoices

for data entry. Data enter invoices for IT Department. Process backup reports after data entry.

Enter the weekly, fortnightly and monthly payroll. Record all checks. Batch pay sheets for data

entry Data enter of payroll information. Log in and distribute pay stubs. Perform general clerical

duties such as typing, answering phones, etc. Explaining information related to day to day or

recurring issues. Completing routine forms requiring limited variations in the entry of data.

Help Desk Operator (PETROTRIN) July 2001 – August 2003

Answer staff questions in person via phone and email. Obtain support when needed. Trouble shoot

computer problems with assistance from IT Technician. Determine source of simple computer

problem; hardware, software, application, networking. Serve as liaison between staff and

technology support department. Enter, maintain and close work orders. Document resolutions for

future reference.

Switchboard Operator (PETROTRIN) July 2001 – August 2003

Operates switchboard equipment in order to answer incoming calls; determines intent of caller and

makes appropriate connection. Assists in reporting telephone equipment or service complaints and

problems. Maintains logs of calls placed and any additional information required for various

reports or special projects. Operates and maintains telephone system which disseminates

informational messages to callers regarding specific topics.

Education

Kendall College, Illinois, CA (Dean’s List) Jan 2011 present

The University of Trinidad and Tobago, Corinth Campus Sept 2006 – Sept 2008

Corinth Teachers College Sept 2005 – July 2006

The College of Accounting and Secretarial Skills, San Fernando Sept 1992 – June 1995

Qualifications:

U. S. Equivalency: 92 semester credit hours of transfer credit toward a Bachelor of Education

from a regionally accredited institution of higher education in the United States

Office Procedures, Principles of Accounts, Principles of Business

Graduation from a regionally accredited high school in the United States.

Courses: Typewriting (Advanced) 50 words per minute, Computer Studies

Certificates:

Certification of Participation – Exceptional Customer Service November

2002

Certification of Participation – Exceptional Customer Service (Part 2)

December 2002

Certification of Participation – Microsoft Word 2000 (Basic) April

2003

Certification of Participation – Microsoft Excel 2000 (Basic) May 2003

Certificate of Appreciation – Parish Youth Co coordinator (Drama Fest 2007) June 2007

Certificate of Appreciation – Book Fair promoting reading (Kettering Ele) November 2008

Certificate of Appreciation – Black History Month Celebrations (Kettering Ele) February 2009

Certificate of Appreciation – Valuable Contribution (Kettering Elementary) May 2009

Certificate of Appreciation – Judge Science Fair Competition (Kettering Ele) Feb 2009,

2010

Professional/Community Membership:

Lector – St. Joseph R. C. Church present

Volunteer Teacher – 3rd Grade Religious Education (St. Joseph R. C. Church) 2009 to

present

Volunteer Kettering Elementary School 2008 to present

Leader of Christian Group (University of Trinidad and Tobago) 2007 2008

Leader of Youth Drama Group 2007

Secretary (Church Board) 2006 2008

Co coordinator of Tea Party/Fashion Show Fund Raiser 2004

References available upon request

Contact this candidate