Manager Quality Control
Resume:
Phuong Samantha Tien
Richardson, TX 75082
*******@*****.***
PROFESSIONAL EXPERIENCES
METROPLEX GREENHAVEN, INC. 09/08
to Present
Dallas, Texas
Office Manager
- Oversee the daily operations of the landscape maintenance office by
managing over 50 employee relations, customer relations and achieving
operational goals.
- Responsible for office profit & loss, collections and receivables, and
operations expenses.
- Administrative tasks such as financial report review, bank deposits,
revenue posting, staff payroll, accounts receivable reports and
invoice processing.
MIDWEST SCREEN PRINTING & GRAPHICS, INC.
12/04 to 06/08
Peoria, Illinois
Owner/President
- Owned and managed a successful industrial screen printing company,
specializing in off road truck decals and polycarbonate panels.
- Textile screen printing using four color manual presses.
- Experienced in process color and spot color printing.
- Printed heat transfers to be applied to caps and nylon belts.
- Stretched screens.
- Responsible for all financial matters including payables, receivables
and payroll.
- Set up and die cut decals as specified according to customer's
blueprints.
- Performed maintenance on all equipment as required.
DR. WILLIAM E. CUSACK 12/99 to
08/04
Peoria, Illinois
Receptionist
- Answered multi lines telephone calls.
- Updated & maintained patients records and scheduled appointments.
- Revenue posting, filing, & bank deposits.
COOK TRAVEL AND CRUISE
06/97 to 12/99
East Peoria, Illinois
Travel Agent
- Booked airline arrangements for corporate travelers.
- Booked car rentals and hotel reservations.
- Searched for best vacation packages according to customer's budget and
needs.
- Responsible for weekly ARC report according to airlines standards.
ARBY'S RESTAURANTS, INC.
06/89 to 06/97
Peoria, Illinois
Assistant Manager
- Performed hiring and training of employees.
- Created weekly schedule according to forecast.
- Responsible for ordering supplies and foods.
- Handled customer complaints.
- Developed quality control procedures for all employees to insure
cleanliness.
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