Customer Service Engineer
Resume:
Hussain Mohammed
**** *** ***** **, ********, WA 98087
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***********@***.***
Summary:
• Ten years of network industry experience.
• Experienced in network IP management (DHCP/DNS).
• Working knowledge of IP routing protocols: OSPF, EIGRP, IGRP, BGP, RIP.
• In depth knowledge of Cisco/Foundry, IOS, hardware, switches, CSU/DSU, IMUX .
• Knowledge of telecom network practices related to Cisco VoIP and video transmission.
• Experienced in wireless network installation, circuit conversion, cutover and upgrades .
• Working knowledge of T1, T3, DS0, DS1, Frame, and MPLS circuits troubleshooting.
• Knowledge of Optical Network, Ethernet, High Availability and Virtualization.
• Knowledge of Network and IP Infrastructure and multicast environments.
• Managed T1/T3 and circuit installation projects using PMI principles.
Network Engineer, Expeditors International (7/1999 – 8/2009)
• Performed day to day network operations. Troubleshot global WANs and LANs ensuring continuous
functioning, availability and attainment of service. Analyzing and making recommendations regarding network
requirements, architecture, and infrastructure.
• Installed, tested, maintained and upgraded components consistent with network architecture.
• Configured and optimized network servers, routers, firewalls, and switches.
• Monitored and tracked performance of the entire LAN backbone. Was responsible for rapid recovery of
network outages.
• Monitored and identified capacity and performance issues for data traffic to ensured continued and
uninterrupted operation of mission critical data systems.
• Made critical decisions during network outages for a 7x24 network infrastructure. Reviewed for packet burst
and multi cast broadcasts, intruders and unauthorized access.
• Determined bandwidth availability and bottlenecks. Analyzed and researched SNMPC log.
• Conducted routine remote surveillance and Tier 1 maintenance activities for all network nodes in the data
network, supporting network performance and reliability initiatives.
• Performed fault isolation related to CPE and facility trouble. Performed fault isolation testing,
troubleshooting and fault diagnosis for data platforms.
• Performed network equipment vulnerability tests. Conducted testing and development disaster recovery
plans to detect faults, minimize deployment, and utilized appropriate tools for reporting and routing of IP
traffic on the network. Performed network audits as necessary.
• Created and responded to Remedy Work Orders and trouble tickets by conducting basic triage.
Collaborated with technical support staff to resolve trouble tickets and mitigate end user issues with hardware
and/or applications.
• Coordinated firewall, intrusion detection, threshold monitoring, Internet connectivity, and bottlenecks
on data networks and wide area networks.
• Configured and tested VPN connectivity. Tunneled over IPSec VPNs. Provided data network and telecom
support to other offices.
• Performed SNMPC log review and network security tests including access lists, port closings, periodic
network "sniffs" and periodic evaluated operations.
Managed complex routed LAN/WAN architecture and circuit upgrades. Configured VLAN's and sub nets
•
for primary remote offices.
• Escalated trouble tickets with Telco /Circuit Providers. Acted as technical interface for circuit providers (Sprint,
AT&T, Verizon, SITA, SingTel, British Telecom, Dutch Telecom, Telefonica, Optus, Itisalat, Saudi Telecom etc.)
for circuitry issues.
• Installed Frame Relay, MPLS, Leased line, VPN, and X.25 connections.
• Worked with senior engineers to gain working knowledge of how to complete more complex troubleshooting
and repair functions.
• Learned to provide support on large scale outages and disaster recovery calls. Used resource
documentation for reference and troubleshooting network problems. Answered inbound telephone calls from a
wide variety of client organizations and external groups and performed the necessary support required by the
caller.
Plant Engineer
SHARP Solar (Bangladesh) Limited 10/2009 – 11/2010
• Oversee operation of solar power systems, photovoltaic module components, solar charge controllers, solar
power systems, solar power panel, retail sales, wholesale supplier, export, import function of the joint venture
operation. Audited the operations of a manufacturing site. Identified deficiencies in human resources, equipment
and processes. Making recommendations
to improve productivity and lower costs
Certifications/Training:
• CCNA
• CCNP industry certifications (in progress)
• Microsoft Certified Professional (TCP/IP)
Education:
• Bachelors of Commerce, Accounting & Management, University Of Chittagong, Bangladesh
• AS in Computer Information Systems, North Seattle Community College
Professional Trainings:
Project Management using MS Project, Network Troubleshooting Level III, EDI Supply Chain Management,
Shipment Processing, Customs Compliance, Global Shipment Awareness, Ocean Shipment Awareness, Global Ocean
Shipment Level III, Dangerous Goods Awareness, Protecting Confidential Information, and Robbery Response
General skills:
• Exceptional customer service skills.
• Ability to communicate clearly, openly and willingly at all times.
• Strong analytical, problem solving and research skills, reliable and focused.
• Proactively maintains working relationships, commitments and fosters mutual trust.
• Good listener, detail oriented, quick, flexible and possess a good attention span.
• Strong ability to exercise sound judgment for escalation of problems.
• Comprehensive knowledge of various operating systems and tools.
• Fluent in Urdu, Hindi, Bangla and moderate in Arabic language .
• Capable to learn, utilize and maintain automated systems.
Contact this candidate