Customer Service Sales
Resume:
JACQUELI NE CARINO
*** **** ***, ****** **** CA 94585
**********@***.***
OBJECT IVE
Utilize my experience and knowledge to contribute to an employer. Continue individual growth
a nd add to a team’s strength showing att ributes of determination, reliability, loyalty, and
compassion.
OFF ICE MANAGEMENT/BUSINESS OWNER
Eleven years’ experience as manager for self-storage facility, two years manager for shipping and mail center,
and two years as creator /owner and renovator of retail store.
Increased occupancy from high 70% to 90-97% at all storage facilities hired for, producing $10,000 -
$15,000 increase per month in revenue. Reduced account delinquencies, and increased
merchandise sales.
Supervised and trained employees in customer service, office procedures and sales.
Knowledge of California Lien Law.
Trained employees on 4 major in-house computer programs, including SiteLink. Wrote instructional
materials for computer functions and “How To” manuals for shipping, mailbox rentals, and storage
rental and procedures, including job description and daily operation procedures.
As Records Steward, wrote and implemented policy for File Storage Retention Program for the
company records consisting of approximately 1200 storage boxes. Destroyed records according to
Federal and State regulations as company went out of business. Transferred remaining files to
Canadian head office.
As secretary to six department heads, demonstrated time management and organizational skills to
meet deadlines and perform high turnout of work.
Owner and creator of crafter mall. Provided a storefront for crafters to sell their handmade items.
Compensated crafters according to items sold on a monthly basis. Performed all accounting and
business decisions. Supplied advertisement, customer service, retail merchandise and creative store
f ront and atmosphere.
CUSTOMER SERV ICE/I NS IDE SALES
Recognized for having a strong rapport with employees and return customers.
Cheerfully greeted and assessed customers’ needs to complete sale.
Extensive training in phone skills to complete the sale and assure quality customer satisfaction.
Managed front counter sales accounting for up to $4,000 in retail sales daily.
Served as receptionist on multi-l ine switchboard, directing calls to over 50 extensions.
Reviewed accounts for delinquencies and made late calls for payment.
Created brochures, business cards, flyers, promotional materials.
Independent Notary Public in Washington and California State for lending firms.
BOOKKEEP ING/ACCOUNT I NG MANAGEMENT
A /P and A /R bookkeeping, cash disbursement, general ledger postings, and reconciliations.
Processed payments generating approximately $50,000 monthly income.
Sent statements and processed pre-lien, lien letters according to California Lien Law.
Complied daily closing reports and bank deposits.
Improved and simplified filing systems minimizing labor taken to file.
Jacqueline Carino
Page 2
COMPUTER/OFF ICE SKILLS
Processed projects utilizing MS Office, and several specialized programs to the type of business.
Familiar with SiteLink, TaskMaster.
Current computer and internet knowledgeable, typing 60 plus wpm, 10-key.
Use of UPS Store program to ship via postal, UPS, Fed-Ex both domestic and internationally.
Mul ti-line switchboard, Dictaphone t ranscribing legal documents, fax, mail machine, credit card.
Ordering of office supplies and merchandise for retail store.
Ini tial contact for vendors, contractors, sales rep, advertisement, etc.
__________________________________________________________________________________________________
WORK EXPER IENCE
Almond Tree Storage, Fairfield, CA 06/06 - 03/11
National Self Storage/U-Store-I t, Roseville, CA 08/04 - 06/06
The UPS Store, Notary Public, Los Gatos CA 05/03 - 08/04
Notary Public, Snohomish County, Washington State 04/03 - 05/03
Office Manager/Sales, Stowaway Storage & Mail Center, Arlington, WA 08-00 - 04/03
Business Owner/Retail Sales, Crafter’s Touch Mall, Wenatchee, WA 01-99 - 08/00
On Call Secretary, Chelan County PUD, Wenatchee, WA 07/96 - 08/98
Clerical Clerk Typist I I, Receptionist, Data Input, State of WA, Wenatchee, WA 08-98 - 01/99
Secretary, Records Steward, Asamera M inerals U.S. Inc., Wenatchee, WA 03/86 - 07/98
EDUCAT ION/TRAI N I NG
Western I l linois University, MaComb, I L, B.S. Physical Education K-12, Notary Public, Legal
Requirements for Business Records, Coping with Change in the Workplace, Dale Carnegie Seminar.
REFERENCES PROVI DED UPON REQUEST
Contact this candidate