Manager Customer Service
Resume:
Susan G. Wilkin
*** ********* ***** * Canton, GA 30115 * 678-***-**** *
******.*****@*****.***
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BACKGROUND: Twenty years plus of proven leadership and managerial
experience directing Inventory Control, Customer Service, Planning, Supply
Chain, Sales forecasting, and software implementations in automotive,
healthcare, contract manufacturing, and OEM environments. Achieved
consistent results through strong organizational skills and team member
development. Hands-on, process oriented, and effective in turn-around
situations. Applies Lean Manufacturing and Six Sigma principles.
EXPERIENCE
PIOLAX USA - TS16949 certified injection molder serving automotive industry
2010 - 2011
Materials Manager (Canton, GA)
. Negotiated $50k savings on 5 new injection molding machines with
eDART at no charge for each
. Mitigated or delayed resin increases - $25 - $50k
. Created work instructions for Purchasing and Production Control
. Successfully passed TS16949 re-certification audit
. Acted in role of Sr. Buyer as result of resignation of team member
. Generated RFQs and began consolidation of resin and component
sources
WEBSTER INDUSTRIES - GMP manufacturer of food storage bags and liners
Supply Chain Manager (Montgomery, AL)
2009 - 2010
Hired to be change agent and institute processes and procedures for company
in turn-around situation. Sourcing in US and in China. Total of 30
reports. Union facility.
. Generated costs savings of $350,000
. Managed $25 million in inventory / approximately 1500 SKUs
. Developed Supply Chain Strategy for 2010 thru 2013
. Implemented formal corrective action process and charge-back process
for materials requiring rework
. Process mapped all areas of responsibility. Consolidated 6 receiving
processes into one; reducing 196 hour process to 4 hour process.
. Created Work Instructions for all areas of responsibility (purchasing,
scheduling, inventory control, railcar pumping)
. Converted 4,000 MRO items from PMC software to Oracle
. Reviewed all direct reports and set individual goals for next twelve
months
NYPRO
Materials Manager (Gurnee, IL and Marietta, GA)
1996-2009
In two locations, managed Inventory Control, Customer Service, Planning,
Supply Chain, and Material Handling functions.
Developed strategies for inventory reduction/cost savings and oversaw
tactics of implementation. Utilized as plant wide resource to provide BPCS
software training to supervisors. Presented Materials Metrics quarterly
(in Chicago) to Board of Directors and weekly during plant Communication
Meetings. Directed Gemba walks to ensure safety, quality, and 5S standards
were met. Atlanta facility awarded "Turnaround Company of the Year 2008".
Marietta, GA - TS16949 certified injection molder with Value Added (paint,
laser etch, pad print, and assembly) serving automotive industry.
2003-2009
. Implemented and maintained KanBan of raw materials, WIP, Finished
Goods and expensed items.
. Implemented and documented non-conforming material, end-of-life,
and engineering change processes.
. Developed monthly, quarterly and annual Sales Forecast.
. Review/investigate/revise questionable labor and material costs
associated with Shop Order completion in order to determine margin.
. Plant representative for Cost Accounting implementation team.
FY2008
. Automotive Plant Representative for Net Promoter Score (Customer
Service Measurement) Team. FY2008
. Regional representative for corporate Strategic Sourcing
initiatives. FY2007
. Board of Directors member for Lean Manufacturing corporate
initiative. FY2005
. Maintained inventory levels less than $1M goal during period of 40%
growth. Division became profitable in FY09.
. Directed internal audits in accordance with QS9000 and
certification to TS16949.
. Lead re-implementation of BPCS 6.0 software. Completed August,
2004.
. Improved on-time shipments from 75% to 95%, reduced backlog from
$250K to $5K average
during growth rate of 40%.
Gurnee, IL - ISO certified Class 100,000 cleanroom injection molder
servicing medical industry.
1996-2003
. Reduced operational costs by $50k in 1999. Division became
profitable in FY99 while machine utilization remained at a constant
40%.
. Improved on-time deliveries from 79% 1997 to 98% 1999. Sustained
performance.
. Reduced raw materials inventory from 37 days to 15 days-on-hand and
F/G from 9 days to 3 days to meet/ exceed corporate benchmarks of
15 and 5 days respectively.
. Negotiated consigned resin agreements which included once-per-month
billings.
. Materials Team Leader for ISO9002 certification. Certification
received Sept. 1998.
. Directed 4 people performing rework operations for period of 18
months.
. Project leader for software conversion from BPCS 3.0 to BPCS 6.0.
Completed April 1999.
. Acting Program Manager and primary client interface for dental wand
project coordinating three facilities for molding, assembly,
sterilization and shipment.
MANU-TRONICS, INC. - Contract Manufacturer
Materials Manager, Kenosha WI
1994-1996
Managed a staff of 12 Purchasing Agents, warehouse personnel (1 direct and
25 indirect) and 2 Estimators. Responsible for purchasing, incoming
inspection, material quotations, and customer interface.
. Transitioned Purchasing from "program" buying to "commodity" buying
during period of 10% growth and market allocations.
. Negotiated annual contracts resulting in improved delivery/reduced
cost by $300k/reduced supplier base from 45 primary suppliers to 12
primary suppliers.
. Inventory control of over 8,000 active components totaling $3M.
. Developed cycle count program eliminating annual physical inventory
in all but WIP areas.
. Reviewed production material costs and provided margin feedback to
Sales.
HYPERION POWER TECHNOLOGIES - Power Supply Manufacturer servicing
Military
Materials Manager, Watertown MA
1994-1994
Hired to implement IBM MAPICS software, the company was unable to attain
the necessary funding.
POWERCUBE CORPORATION. Billerica MA - Division of Unitrode Corp., Power
Converter manufacturer (DC/DC, AC/DC, power supply systems)
Materials Manager
1993 - 1992
. Developed monthly sales forecast that translated to production
plan.
. Developed obsolescence analysis reducing a 6 week project to 2
weeks.
. Wrote/implemented hazardous materials handling procedure.
. All prior duties as Purchasing Manager.
Purchasing Manager
1990 - 1992
. Purchased all materials required to support manufacturing
facilities in MA, AZ, Mexico and TX R&D facility.
. Responsible for inventory control, kitting of shop orders, incoming
inspection, and quotation estimates.
. Inventory control of 4,000 components and 4,000 sub-assemblies.
MILLI/GEN BIOSEARCH - Division of Millipore Corporation - Biotechnology
equipment manufacturer
Contractor - Burlington, MA
1989-1990
. Established manufacturing shop floor controls.
. Directed spare parts assembly and shipment.
. Trained buyer/planners and group leaders in use of ASK ManMan MRP.
DAVOX CORP. / VOICE COMPUTER TECHNOLOGIES - Intelligent terminal and voice
response computer system manufacturer.
Production Control Manager - Billerica, MA
1988-1989
Purchasing, Materials, and Manufacturing Manager - Norcross GA
1984-1988
. Following purchase of VCT, transitioned the entire product line to
MA. This was accomplished while maintaining continuity of
shipments and satisfaction of orders.
HARRIS CORPORATION - Electronic test equipment manufacturer for military
application.
Senior Buyer
1972-1983
. Proceeding from an entry level position in Administration,
progressed to Accounting and into Purchasing.
EDUCATION/PROFESSIONAL DEVELOPMENT
. High Technology MBA, Northeastern University, Boston MA
. B.S.B.A. Northeastern University, Boston MA
. A.A. Business, Okaloosa-Walton Junior College, Niceville FL
. Lean Six Sigma training
. Lean Manufacturing Training
. Honda Legal Aspects of Supervision
. Nypro Institute Leadership Training
. Nypro Supply Chain Workshops
. Oliver Wight MRP training
. APICS Board Member, Racine WI
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