Customer Service Quality Assurance
Resume:
Heather M Carr
Green Bay, WI 54311
******@*****.***
Objective I am looking for a full or part time position that best utilizes my skills and
qualifications in an enjoyable work environment.
Employment 2007-Current Stephenson Marketing Co-Op Powers, MI
Manager: Scott Duncan
Cashier/Cook/Night Supervisor
Responsible for customer satisfaction
Store Clean-up
Stocking and inventory
Changing prices and adding new inventory into computers
Training new employees
Balancing Register
Daily sales summary reports, shift and store close reports, end of
month reports, and fuel sale reports
2003-2004 WG&R Furniture Green Bay, WI
Manager: Connie Peterson
Customer Service Coordinator
Responsible for customer satisfaction
Explaining warranties regarding merchandise purchased
Scheduling technicians for customer home repairs
Opening service orders and ordering parts along with following up with
customer calls
2002-2003 Koss Industrial Inc. Green Bay, WI
Administrative Assistant
General office duties, faxing, copying, phones, and filing
Worked with spreadsheets in Microsoft Excel
Inventory of parts
1998-2001 APAC Customer Services Green Bay, WI
Quality Assurance Representative
Worked with advanced phone networks, one-year management level
experience
Mediated business and individual problems with high quality resolution
effectiveness
Education Graduated 1997 East High School Green Bay, WI
4 years orchestra, GPA 3.0
Summary of
qualifications
Computer abilities: Lotus, Microsoft office products, Windows XP,
General internet usage, Advanced word processor capabilities, 30+WPM,
Company specific software.
Approachable and friendly personality, organized, and several years
business level experience in communicating with customers and clients
References available upon request.
Contact this candidate