Customer Service Sales

Elizabeth Henline **** S. *** East SLC, UT *******.*@*****.*** 801-***-****

Honeywell International 8/07 - 8/10 (West Valley City, UT)

Organized and imputed payroll data for field employees

Researched and analyzed billing errors

Researched and analyzed profit margin

Took detailed assessment of new install jobs and ordered pertinent materials for timely delivery

Maintained and ordered warehouse with job materials for emergency replacements

Handled customer billing for on spot calls

Ordered and tracked all office supplies

Researched and made cost comparisons on all travel arrangements for upper management and field

workers in two office locations

Verified and entered I-9 and new hire information

Developed and maintained detailed filing system

Organized and conducted monthly safety meetings for OSHA

Attended and organized luncheons, dinners and holiday parties

Motor Cargo/UPS Freight 3/05 - 8/07 (Salt Lake City, UT)

Managed highly delinquent commercial portfolios

Conducted detailed research helping to analyze determine and resolve reason for account delinquency

Acquired and fine-tuned customer service skills maintaining calm and professional tone with perplexed

customers

Utilized independent nature by working in an intense self-motivated atmosphere

Met monthly quotas and deadlines

Genesis/Homeowners University 5/03 - 8/04 (Murray, UT)

Made large cash deposits

Conducted intense web research in order to analyze field

Scheduled; organized; and coordinated seminars and events

Purchased and maintained office supplies generally working on a small budget.

Utilized self-starting and organizational skills.

Answered and directed calls

Researched seminar topics

Made travel arrangements for executives and speakers.

Fairbanks Capital Corporation 12/01 - 5/03 (Salt Lake City, UT)

Re-budgeted finances for delinquent home owners.

Negotiated payoffs & short sales with mortgage companies and Realtors.

Dealt directly with Foreclosure Attorneys

Prepared & completed forbearance agreements for clients and attorneys.

Prepared & completed short sale files for investor review.

Responsible for large portfolios of accounts in a foreclosure status.

Handled heavy inbound and outbound calls.

Determined how to post funds on accounts.

Determined whether a home in the foreclosure status was in the company's best interest to save or to sell.

Met high monthly quotas and deadlines, in a fast paced environment.

Ugly Duckling Corporation 2/97 - 11/01 (Gilbert, AZ)

Collected on delinquent accounts ranging from 30 to 120 days delinquent.

Managed redemption portfolios which consisted of loan re-writes, modifications, and individualized

payment plans.

Assisted in staff training, teaching classes on collection procedures and computer software.

Supervised & worked high-end queue implementing light skip trace work and high negotiation skills.

Set accounts up for repossession preparing packets, running credit reports, and noting account thoroughly

for repossession department.

Set up queues for each collector in high and mid-end collections. monitoring work pace, assisting in talk-

off, signing off on modifications and helping to determine sufficient payment arrangements for mid-range

collectors.

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