Customer Service Project Manager
Resume:
Samantha A. Simmons
Daytona Beach, Florida 32118
********@****.***
Objective: To obtain an entry-level position in the area of human resources
and organization development, enhancing the business and environment in
which I work.
Education:
University of Central Florida Orlando, FL
08/06 - 05/10
o graduated with a Bachelor of Arts degree in Radio-Television w/ a
minor in Psychology
Technical Skill Set: Proficient in Microsoft Office Suite 2003, 2007 and
2010, Windows XP, 7 and Vista, basic HTML, Dreamweaver, SPSS, Peoplesoft,
Datatel, KRONOS and Oracle.
Experience:
Embry-Riddle Aeronautical University (Intramural & Recreational Sports)
Daytona Beach, FL
Facilities Operations Assistant 08/10 - 07/11
o Assist full-time in the day to day operations within the ICI
Center, including opening & closing facilities
o Serve as interim Administrative Coordinator to Director of
department
. Greet and provide customer service to office visitors,
patrons and customers
. Serve as cashier for those university staff purchasing
tickets
. Document equipment inventory and checkout for Rec Sports
inventory
. Supervise and coordinate ICI Control Desk Staff
o Coordinate and draft facility contracts for reserving external
clientele, as well as serve in the role of event manager for indoor
events
o Regularly update and balance departmental budget with department
Director
o Revise ICI policies and procedures, as well as implementing new
emergency action procedures
o Serve as project manager and point of contact for the following
reserving clients: Florida Police Athletic League, Girl Scouts of
America, Sport Tours, First Technical Challenge, Easter Seals, in
addition to many others
o Supervise student staff for the management of athletic matches and
special events
o Perform game management duties for athletic matches, including but
not limited to Women's Soccer, Women's Volleyball, Men's and
Women's Tennis & Track/Cross Country Meets
o Serve as game manager for Men's Basketball home games
o Provide weekly schedule of ICI Center activities to university
staff
o Perform indoor and outdoor set-up and breakdown for athletic,
academic and external clients
o Supervise and complete administrative duties for Intramural 3-on-3
Basketball, 5-on-5 basketball and Golf Scramble
o Represent university and department at conferences in and out of
state
o Organize and execute sample marketing campaigns (Gold Bond,
Wheaties Fuel, etc.)
o Serve as one of two public address announcers for Women's Soccer
games
o Regularly log post event surveys and incident reports for all
facilities
o Execute office tasks for staff and students to assist Director of
Intramural and Recreational Sports
o Other duties as assigned for all indoor and outdoor facilities
UCF Recreation & Wellness Center Orlando, FL
Member Services Supervisor
07/07 - 07/10
o Created & maintained schedule for 23+ student attendants to staff
over 113 hours a week, seven days a week, in three facilities
(fitness and aquatics) year round
o Revised and enforced policies for customer service and gym access
o Performed facility equipment inventories each semester
o Led bi-weekly meetings for staff, as well as coordinating staff
trainings at the beginning of each semester
o Created interest sessions to comb through applicants, as well as
directly recruiting when possible
o Scheduled and facilitated all interviews of featured applicants
o Hired, created and performed training of new attendants
o Organized hiring orientations for 30 to 40 applicants several times
a year
o Performed semester evaluations for each attendant
o Ordered and facilitated installation of products in MAC gym
o 2009 UNIT Employee of the Year
Basketball Officiating Class Intern, UCF Intramural Sports 09/08 -
10/08 & 08/09 - 10/09
o Registered, graded assignments and distributed materials to 26
students
o Assigned student officials to intramural games for critiques
o Staffed and directed two camera operators
o Filed and executed print and clothing marketing requests
o Set-up and coordinated camera, recording, playback and audio feed
for taping of student officials
UCF Undergraduate Admissions Orlando, FL
Admissions Ambassador
05/08 - 05/10
Conducted campus tours on weekly basis for prospective students &
at UCF Open Houses
o Selected to represent student body on panels for guidance
counselors, National Merit Scholar recipients and other
distinguished guests of the university
WESH News Channel 2 Winter Park, FL
Newsroom Intern
08/09 - 12/09
o Wrote scripts for 4, 5, 6 and 11 pm broadcasts
o Operated teleprompter for the 11 pm show
o Assisted producers and associate producers with broadcast
development/execution
o Answered e-mail and phone petitions on WESH News hotline
References:
Leslie Whitmer
Director of Intramural & Recreational Sports
Embry-Riddle Aeronautical University
600 South Clyde Morris Blvd.
Daytona Beach, FL 32114
********@****.***
Jaime Morales
Facilities Coordinator
UCF Recreation & Wellness Center
4000 Central Florida Blvd.
Orlando, FL 32816
********@****.***
Laurel Anderson
Assistant Director of Undergraduate Admissions
UCF Undergraduate Admissions
4000 Central Florida Blvd.
Orlando, FL 32816
********@****.***.***
J.B. Caldwell
Assoc. Director of Intramural & Recreational Sports
Embry-Riddle Aeronautical University
600 South Clyde Morris Blvd.
Daytona Beach, FL 32114
********@****.***
James Wilkening
Director
UCF Recreation & Wellness Center
4000 Central Florida Blvd.
Orlando, FL 32816
********@****.***.***
Lisa Williams
Director/Founder
LANES, Inc. (Loving, assuring, nurturing, educating and supporting teenage
girls)
P.O. Box 609087
Orlando, FL 32860
********@***.**.***
Contact this candidate