Human Resources Manager

Human Resources Manager

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Experience: Personnel and operations management including thorough

knowledge of employment policies and procedures, recruitment and selection

processes, employee development, and organizational assessments. Able to

research, identify, and collect information pertinent to improving

managerial and operational capacity. Certified knowledge of human resource

principals and advanced management theories, utilizing excellent analytical

and problem solving skills.

Organizational Development: Able to facilitate assessments and implement

processes designed to align performance with strategic objectives and

goals. Expertise managing multiple projects while adhering to established

timeframes. Demonstrated ability to effectively interact and build

partnerships with all levels of internal and external clients.

Performance Management: Experience leading workforce planning projects, job

competency analysis, and performance evaluations. Conduct new hire

orientations, employee development and training workshops, change

initiatives, and organizational assessments. Thorough knowledge of federal

and state regulations regarding compliance reporting and fair employment

practices including FMLA, ADA, FLSA, EEO/AAP, Workers Compensation,

unemployment and labor relations.

Evaluation and Interviewing: Experience planning, organizing, coordinating,

and initiating strategic recruitment efforts. Able to utilize and interpret

performance data to effectively evaluate associate development and provide

structured process improvements. Provide support regarding employee career

development, succession planning, conflict management, employee discipline,

and performance improvements.

Communication: Exceptional communicator with the ability to interpret and

convey large amounts of information in writing, verbally, and group

presentations. Effective listening skills to support employee counseling,

supervisory discussions, and policy clarification.

WORK EXPERIENCE

Human Resources Consultant Jan. 2008 ~ Present

T.O.D.S. - Orange County, California

Act as Business Partner and expert advisor for client organizations

desiring to align HR processes with strategic objectives. Collect

appropriate data to enable a thorough organizational diagnosis and provide

well-documented recommendations. Provide advice and counsel to key leaders

regarding procedural effectiveness, individual employee matters,

compensation, training, on-boarding, new hire orientation, and employee

performance management. Assist employees, supervisors, and managers in

responding to various employee relations issues by providing actionable

resolutions. Lead workshops designed to guide and coach managers in methods

to increase employee performance, enhance employee development, and enact

rewards and recognition programs.

Selected Achievements:

o Provided guided assessment on Human Capital Management concepts,

principles, regulations, and policies regarding: recruitment and

staffing, position management, and human resources development.

o Recognized for excellence in aligning HR training projects to

support overall business strategy.

o Managed human resources on-boarding project from initial situational

assessment, through solution development, planning, and process

implementation.

Client Relationship Manager Dec. 2006 ~ Jan. 2008

DiversiCorp Financial Group - Chino Hills, CA

Administered performance management process by diagnosing improvement

opportunities, providing effective feedback, coaching, training,

professional development, and corrective action plans. Cultivated and grew

new relationships, managed existing accounts through solid and ethical

marketing and sales practices. Managed client accounts functions to include

the recruitment, training, and development of operations and sales

associates. Interfaced with internal and external clients to develop

rapport and establish long-term mutually beneficial relationships.

Implemented strategies designed to help sales team achieve performance

objectives.

Credit Manager ~ Operations Apr. 2000 ~ Nov. 2006

WFS Financial - Irvine, California

Responsible for high volume underwriting operations of regional business

center for consumer lender. Managed a multi-disciplinary team, processed

underwriting decisions, and reviewed structures for consumer loan

applications. Monitored the interaction between analysts and clients to

ensure adherence to organizational standards. Reviewed center response

statistics to measure staff performance and identify areas for improvement.

Recruited, trained, and reviewed performance of cross-functional operations

team.

EDUCATION AND TRAINING

Master of Arts Degree ~ Industrial/Organizational Psychology, Argosy

University (in progress)

Bachelor's of Science Degree ~ Management, Pepperdine University 4/2010

PHR Certification: 01/31/14

PMP Certification: in progress

Military Experience: United States Military Academy (West Point)

Type of Discharge: Honorable ~ United States Army

Job-related skills:

Microsoft Office: Excel, Outlook, Access, Word, PowerPoint, ACT!

HRIS: PeopleSoft, ADP, HRSmart

Typing Speed: 45 wpm

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