Customer Service Sales

Objective: To obtain a challenging position that will enable me to use my

strong organizational skills, customer-service experience, and educational

background to achieve company goals.

Summary of Qualifications:

Five years experience successfully working customer service and sales

positions

Highly organized self-starter; demonstrated ability to be a team player or

work independently

Customer-focused with excellent interpersonal and written/verbal

communications skills

Able to adjust to new work environments and follow directions accurately

Currently a full-time student at Virginia Commonwealth University,

graduating May 2011

Willing to travel extensively

Professional Experience:

Urban Outfitters 11/2008-01/2011

Effectively served customers through product knowledge and friendly sales

techniques.

Exceeded customer expectations by locating hard to find items, and

recommending alternative options for out of stock apparel.

Selected to train new customer service representatives.

Bright Horizons 03/2010-08/2010

Assisted teachers in student education activities and managed classroom

during teacher's absence. Taught class materials that promoted cognitive,

social and emotional development.

Provided clerical support for classroom teachers and front office.

Healthway Natural Foods 03/2008-08/2008

Customer service by thorough product knowledge.

Inspected and inventoried grocery to maintain quantity, quality, and

specifications of orders for the purpose of maintaining safe operating

conditions.

Prepared documentation to ensure proper inventory supply orders.

Selected to train new customer service representatives.

Trader Joe's 06/2007-01/2008

Successfully provided customer service by thorough product knowledge.

Whole Foods 01/2007-06/2007

Played a key-role in customer service department by providing exceptional

product knowledge and maintaining positive employee and community

relations.

Jamie's General Bean 06/2006-08/2007

Managed daily shift operations, cash flow and inventory; opened and closed

store.

Bill Page Honda 01/2005-08/2005

Assisted visitors, resolved customer inquiries\complaints, and general

billing requests. Provided efficient communication between all internal

departments by assisting with photocopying, data entry, filing and

answering high-volume phone calls within a deadline-driven environment.

Education:

University of Alabama, Tuscaloosa, Alabama 08/2005-05/2005

Northern Virginia Community College - A.A. in Liberal Arts 08/2006-

12/2008

Virginia Commonwealth University - B.A. in English, Minor in Religious

Studies 08/2008-05/2011

Edinburgh Napier University, Edinburgh, Scotland - Study Abroad 01/2011-

05/2011

Skills:

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), Apple

products, PC

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