Customer Service Sales

Daniel Sullivan

**** ***** ****** ******** ****, Nebraska 68410

402-***-**** *************@*******.***

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SUMMARY:

● Operations-level manager with extensive problem-solving and decision-making

experience.

● Strong strategic-planning and people-management skills.

● Customer service and deadline focused.

● Leadership skills using oral and written communication.

CORE QUALIFICATIONS:

● 10 years client account management experience.

● Cost Reductions.

● Aptitude with team building.

● Big-picture focus on company goals.

RECENT EXPERIENCE:

2002-2011 American Security and Investigations, L.L.C. Omaha, NE

Operations Manager

● Exceeded company objectives with reduction in overtime from 5% to less than 1%.

● Achieved productivity improvements by initiating improved training protocols.

● Monitored performance of staff of 100 security officers.

● Successful in retention and service for over 30 clients.

● Primary point of contact for clients and employees 24 hours a day, 7 days a week.

2001-2005 T imberline Total Solutions Omaha, NE

Supervisor, Trainer

● Supervised 50-70 agents in a customer service/outbound sales call center

● Increased profits by developing effective sales scripts and techniques.

● Sole responsibility for planning and instituting all training, including new hires.

1999-2001 Qwest Communication Omaha,NE

Sales Support Specialist

● Worked directly with consumers to solve complex issues related to digital communications.

● Mastered consultative sales process to achieve company objectives.

● Extensive multitasking and communications with other departments simultaneously.

EDUCATION:

Drake University Des Moines, IA.

● Major in Management

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