Customer Service Accounts Receivable

Zenia R. Gonzalez

**** *.*. ** ****** Apt. ***

Miami, Fla. 33145

Cell: 786-***-****

*******@*******.***

Skills Profiles

• More than 26 years in customer service and collections. Excellent experience in developing,

implementing a variety of guidelines, policies and procedures for the Credit, Customer

Service, Collections and the Tax Department. Extensive research, updates for all city and

state tax charges and tax rulings.

• More than 28 years in the accounting fields. I am well-rounded background proficient in

account payables, receivables, billing and payroll.

• Skilled in running Dun & Bradstreet credit reports and making major credit decisions.

• Work best under pressure to meet goals and deadlines.

Collection Specialist (Bizazza North America, Miami, Fla) Sept -2005 to Mar. – 2009

• Administered over 2000 customers Accounts.

• Handled all customer setup then reviewed the customer history for credit line approvals.

• Responsible for all collections on past due accounts, Net 35 and over.

• In charge of entering invoices, billing and collections of the Home Depot account. Conducted via

a special program used by Home Depot available on the internet.

• Reviewed and assisted in major contract issues made with the Dade county, government and

international accounts, related to the construction of Italian Mozac Art.

• Posted receivables, responsible for all the deposit runs and reconciling deposits post against

receivables at month end.

• Assisted in training new employees in the program SAP.

• Responsible for account reconciliations and assisting in all audits.

• Monitored all collections logs, credit logs and billing logs on excel spreadsheets.

• Responsible for issuing credits on returns, posting to the customer’s account and updating the

credit return log.

Work History

• Sr. Credit and Collections Analyst (TransCore, L.T. Dallas, TX)

• Administered over 750 customers accounts.

• In charge of all customer service objective.

• Solely responsible for initiating shipment releases.

• Maintained 90% of customer accounts current at Net 30 to 35 days and a 10% past Net 30 day

terms.

• Provided weekly cash forecasts for month end budgeting reports.

• Assisted the tax department with monthly tax reports.

• Maintained the company’s city and state tax charge program updated on a monthly basis.

• Created short and long-term department objectives in accordance with departmental goals.

• Provided assistance in the development of a customer account services program assessable to all

customers via the Internet.

Collections Analyst 1. ( PageNet Corporation, Dallas, TX)

• Responsible for providing receivable customer services to more than 1200 customers worldwide.

• Reconciliations of customer accounts.

• Resolved discount issues, including changes to contract and educating the customers.

• Advise and resolve partial balances and unapplied payments issues with the customer.

Accounts Receivable Customer Service Specialist and Credit Analyst 1

(ProSource/AmeriServe (f.k.a. Burger King Distribution Services), Miami, Fl.)

• Responsible for providing accounts received from customer services to more than 300 customers

in the North East region.

• Reconciliation of customer accounts.

• Resolved discount issues related to sales, billing allowance and prompt pay programs.

• Resolve contract issues, changes in contracts and educating the customers.

• Assist the credit department in resolving account receivable issues in unused write-offs.

Research/reconcile cash applications and system support.

Accounts Receivable Clerk ( MIA Imports, Coral Gables, Fl)

• Responsible for customer payment application in the Oracle accounts receivable system for two

lockboxes locations.

• Corresponded with customers through written and oral communications.

• Maintained close relationship with lockbox bank to minimize potential error and ensure that high

level of service maintained.

Billing/Accounts Receivable Clerk (Fleet Credit Corporation, Miami, Fl.)

• Responsible for all the billing procedures including prepays, calculate and log all paperwork

received from the stations, input information, run reports, check reports, run invoices, organize

invoices billing papers, mail and post to the general ledger.

• Trained personnel in Account Receivable and Billing

• Responsible for collections

• Conducted all billing and collection research

• Updated all customer files

• Responsible for the Southwest, Southeast and Northeast regions.

Education

Undergraduate studies in Business Management, (University of Phoenix, Dallas, TX)

Undergraduate studies in Business Administration, (Jones College, Miami, Fl.)

Undergraduate studies in Business Administration, Miami North/South Dade College, Miami, Fl.

Majors

• Accounting/Finance Management

Contact this candidate