Customer Service High School

Glynese L. Joseph ***-*** West ***rd Street Apt. *J New York, N.Y.

10030

Cell: 347-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

. Dependable, Hard Working, Team Player, Multi-tasker

. Extensive background in customer service, office support, banking, and

hospital claims

. Proficient in Microsoft Word, Microsoft Excel, and Lotus Notes

. Knowledgeable of multiple computer systems including Facets, Webstrat,

Memberpro, Qtess, MTI, Banner, Telexes and Swift.

EXPERIENCE

Winston Support Service, New York, N.Y.

11/2009-06/2010

Medical/Hospital Claims Clerk (Temp Assignment)

. Processed medical claims electronically and entered a large volume of

hospital and medical records and made sure all records were complete

and accurate.

. Reviewed provider's refunds and applied adjusted payments.

. Entered data including demographic characteristics, history and extent

of disease, diagnostic procedures, and treatment into the computer.

. Processed all patient and discharge documents and assigned the patient

to diagnostic-related groups (DRGs) using appropriate computer

software.

Fordham University, Bronx, N.Y.

08/2007-06/2008

Alumni Records Clerk

. Entered biographic and demographic information, gifts, and pledges.

. Performed general office duties such as typing, operating office

machines, sorting mail, and filing and scanning of all incoming

materials.

. Tracked materials removed from files in order to ensure borrowed files

were returned.

. Assigned, recorded, and stamped identifications numbers or codes in

order to index materials for filing.

Winston Support Service, New York, N.Y.

02/2005-08/2007

Data Entry Clerk/Securities Processor

. Read all source documents such as canceled checks, sales reports, or

bills and entered data in specific data fields or onto tapes or disks

for subsequent entry using keyboards or scanners.

. Created folders for new customers for large union banks and

spreadsheets for new debit card holders.

. Compiled, sorted, and verified the accuracy of data before it is

entered and compared data with source documents or re-entered data in

verification format to detect errors.

EDUCATION

Thomas M. Cooley High School, Detroit, MI

09/1975-06/1979

. High School Diploma

Laguardia Community College, Long Island City, N.Y.

09/1998-06/2001

. Certificate in Microsoft Word and Microsoft Excel

References Furnished Upon Request

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