Customer Service Manager

Athena L. Grady (Tina)

**** *****'s Landing Drive

North Charleston, South Carolina 29420

Cellular: 843-***-****

E-mail: **********@*****.***

Dear Human Resources Manager:

I am interested in exploring employment opportunities with your

company. The enclosed resume will provide you with details

regarding my background, education, experience, sales, data

entry/clerical skills, administrative and leadership abilities.

You will note that I have extensive and successful experience in

customer service, office and credit management operations, sales,

executive administration, import/export coordination, HR assistance

and accounting/bookkeeping functions (billing, A/R, A/P, payroll)

support. In addition, my experience encompasses manufacturing

scheduling and production assistance; data processing; purchasing

and controlling inventory; planning and coordinating corporate

function events; training/developing and motivating personnel; team

building; and achieving corporate sales goals, customer service,

quality and profit objectives.

I am accustomed to team environments where initiative,

organizational/communication skills, sound judgment, accountability,

dependability and efficiently managing of multiple tasks are

paramount. I believe that a self-motivated, focused, lead-by-

example and results-driven individual with my credentials,

professionalism, versatility, maturity and enthusiasm will be a

valuable asset to your company.

At your convenience, I would welcome the opportunity for a personal

interview to answer any questions, better present my qualifications

and discuss the challenging responsibilities, goals and objectives

of your organization, and how my skills, experience and abilities

will contribute to fulfilling them.

Thank you for your time and consideration. I look forward to

hearing from you.

Respectfully,

Athena L. Grady (Tina)

Athena L. Grady (Tina)

5383 Gregg's Landing Drive

North Charleston, South Carolina 29420

Cellular: 843-***-****

E-mail: **********@*****.***

SUMMARY OF QUALIFICATIONS:

Profile: Extensive experience in various aspects of customer service, office

and credit management operations, sales, executive administration,

import/export coordination, HR assistance, A/R and A/P support.

Knowledgeable: Microsoft Windows XP, Word, Excel, Outlook,

Internet, XIGN-web based purchase order-invoice system, Repertoire,

SmarTerm/DataWorks (database programs Type: 70-80 wpm.

Familiar with EEOC, FMLA, ADA and OSHA laws/regulations, Customs,

import/export documents.

Effective organizational, communication, leadership, technical,

clerical, data entry, bookkeeping, time management, problem

resolution, multitasking and public relations skills...Motivated

team player.

Established reputation for taking initiative, accountability,

productivity, dependability, attention to detail, personnel

training/development and dedication...Goal and

profit-oriented...Quick learner.

EMPLOYMENT HISTORY:

August 1999 Senior Project Manager / Sales Support Manager

to Present Leggett & Platt, Incorporated (formerly Goer Manufacturing), North

Charleston, South Carolina

Provide exceptional customer service and sales support to a major

client account (Verizon with over 2,000 retail stores, nationwide),

including processing orders/invoices, and coordinating delivery of

customized wood, metal/acrylic fixtures and subcontracted

installers.

Forecast prospective distribution of fixture orders for corporate

account, including all new retail stores; maintain spreadsheets on

the company's manufactured fixtures, including coordinating

manufacturing production with the customer's targeted inventory

levels; and prepare monthly status reports for client.

Negotiate freight rates, submit bids and secure contracts from

transportation companies for delivery of customers' orders,

including tracking/follow-up initiatives and resolving

product/billing dispute issues.

Participate in new product prototype development; processing of

customers' orders; receiving inbound freight; production operations;

packing, invoicing/labeling and shipping of customers' orders.

Designated backup for Production Scheduler/Expediter, including

planning, scheduling/coordinating of work order production with six

departments (Mill, Metal, Custom, Counter, Hardware and Paint) in

manufacturing of display fixtures for major corporation client

accounts.

Support corporate headquarters in Missouri in researching purchase

order sales and delivery invoices.

Instrumental in developing/generating annual sales of $16 - $20

million with the Verizon account.

1998 - 1999 Customer Service / Sales Support Manager / Export/Import Coordinator

World Brands, Incorporated, North Charleston, South Carolina

Facilitated customer service support, processing of sales

orders/shipping invoices and coordination of export/import

operations for a US distributor of American and Turkish products.

Accountable for data entry, verifying and processing various

commercial invoices, including all tariff classifications, bills of

lading, prepaid and collected ocean/truck freights and managing

client accounts.

Liaised with Customs officials, clients, steamship lines,

transportation carriers and bonded warehouses.

1986 - 1997 Sales / Customer Service Manager / Credit Manager (1995-1997)

LINQ Industrial Fabrics (formerly Exxon Chemical), Summerville,

South Carolina

Managed sales, customer service and credit operations, including

collection of delinquent accounts for a manufacturer and distributor

of industrial fabrics and products.

Accepted applications for credit from new customers/existing

clientele and verified credit ratings from banks and trade

references; setup client accounts, established credit limits and

ensured timely payment of accounts receivable from 12 active client

accounts, generating over $2 million in annual sales.

Placed collection calls and processed C.O.D., net 30, 45 and 90-day

past due letters to delinquent client accounts; investigated past

due balances; and prepared liens in collection of delinquent

accounts.

Office Manager / Executive Administrative Assistant (1992-1995)

Provided office management and a wide range of executive

administrative support duties of a highly responsible and

confidential nature to two presidents and 12 top executives.

Acted as gatekeeper; screened and prioritized phone calls; scheduled

appointments; greeted visitors; maintained electronic calendar and

travel itineraries; followed up and ensured deadlines were met.

Managed, trained, coordinated and evaluated job performance of two

receptionist/clerical assistants.

Accountable for typing of confidential documents,

correspondence/memos and reports; coordinating PR

meetings/logistics; and assisting with company transactions

involving bankers and investors.

Participated in managing special projects and community events in

support of business initiatives.

Athena L. Grady (Tina)

Page Two

EMPLOYMENT HISTORY: Continued...

HR Assistant / Accounts Receivable /Payable Assistant (1988-1992) /

Data Processor (1986-1988)

Supported corporate HR manager in providing employee relations

service, to include: orienting new hire employees, handling of

personnel records and employee benefit programs for 350 employees.

Participated in explaining corporate policies/procedures and benefit

packages; researching/answering individual inquiries; interacting

with department managers and associates on counseling actions and

performance appraisals; and handling of Worker's Compensation

claims.

Assisted in administering implementation of all employee benefits,

coordinating employee requests and resolving issues pertaining to

vacation pay, medical, dental and life insurance plans and programs.

Designated to plan, schedule, organize and coordinate

events/itineraries for employees and customer visits (up to 150

clients) to the corporate office, to include: all hotel

accommodations, transportation, restaurant and entertainment

reservations; hiring/scheduling of caterers; greeting/escorting

guests; etc.

Verified accuracy of sales/vendor invoices and monthly statements;

data entered and processed a heavy volume of accounts

receivables/payables daily for three plants (team environment);

supported payroll department; prepared and submitted monthly,

quarterly and annual corporate financial reports.

1985 - 1986 Office Manager / Executive Administrative Assistant

Ruff Construction Corporation / Oakbrook Auto Werkes, Incorporated,

Summerville, South Carolina

Managed office and receptionist operations, accounting functions,

including providing administrative support to owner of two

businesses (construction general contractor and pre-owned auto

dealership).

Managed data entry, sales, accounts receivable/payable,

billing/invoicing, payroll, vehicle registration and titles,

purchasing materials, scheduling of construction production and

subcontractors, etc.

1983 - 1985 Office Manager / Executive Administrative Assistant

Stockton White & Company, Charleston, South Carolina

Managed office/receptionist operations and provided administrative

support to two mortgage bankers.

1976 - 1983 Administrative Assistant / Switchboard Operator / Customer Service

Associate

Sears Roebuck & Company (Northwoods Mall), North Charleston, South

Carolina

Provided administrative support to the Credit Manager and assistant,

including accepting applications, verifying employment/credit

history and processing credit cards for customers.

Provided efficient administrative/data processing and customer

service support at a busy retail store.

Education: Diploma: Summerville High School, Summerville, South Carolina -

1976

REFERENCES: Available Upon Request

Contact this candidate