Customer Service Sales

Roberta Dalton

Clearbay

Communications

**** ******** ***

Torrance, CA 90501

************@***.***

Phone: 310-***-****

Perspective

Accounting Professional with 15 years’ experience combining cross-functional

competencies in all phases of accounting, customer service, HR, information systems,

staff supervision and management. Recognized as a well-organized, efficient

professional with a strong work ethic and leadership qualities.

effective usage of finite resources

Well honed Skills:

• Creation – weekly reports used for business plans

• Management –

optimizing team

and finances to

meet goals

Career History

• Leadership – by

example, to

exceed express

Business Analyst DirecTV, El Segundo, CA (2009 – 2010)

business

Served as Business Analyst for top-ranked Satellite TV Company consisting of 1K

objectives

employees. Disconnected unused accounts and access cards, created new accounts

for Call Center’s equipment, and reassigned ownership of access cards.

• Time Management

– completed all

objectives within

deadline

parameters

• Communications –

effective for all Sr. Acct. – ClearBay Communications, Santa Fe Springs, CA (2007 – 2009)

levels of

management

• Planned, managed, and provided leadership for accounting operations encompassing

Customer Service

budgeting, cash management, financial reporting, reconciliations, financial analysis,

– in creating new

and daily operations. Hired to improve client satisfaction and implement customer

clients &

retention program to maintain stability for company generating approximat ely $1.5M

maintaining

annually. Prepared and processed monthly bills and resolutions and developed

established clients

annual budgets. Administered cash analyses and assembled reports to forecast

• Implementation – monthly P&L. Responsible for all HR and payroll functions.

new tactics to

enhance clients

and employees

usage

• Problem solver –

utilize “out of box”

Financial Operations Manager – DirecTV, El Segundo, CA (1995-2003)

philosophy for

solutions

• Accounting – all Managed approximately 13 employees, resolving billing and payment issues, refunds,

functions within chargebacks, and collections. Worked with lockbox and outside vendors to process

GAAP customer payments. Completed journal entries, performed month-end closing

reconciliations and postings, implemented EFT payment system, assisted with cash

• Focus – efforts management, initiated escheat procedures and cashier.

always stay

targeted on what

creates income

and reduces cost

• Budget

maximization – for

Roberta Dalton

Page 2

Clearbay

Communications

2216 Cabrillo Ave

Torrance, CA 90501

************@***.***

Phone: 310-***-****

Manager / Customer Retention (2003-2006)

Specifically hired as manager to create new offers and retain existing customers.

Drafted sales reports used by executives to determine procedural modifications and

department budgets. Resolved customer inquiries, set-up new contracts, and

maintained customer satisfaction. Documented instructions for various fraud and sales

•

procedures Received recognition and bonuses for outstanding performance

Sales

• Increased sales by $50K through creation of new sales pitches

• Analyzed sales data and system flow, discovering $500K in fraud. Designed

system to detect and prevent against future irregularities.

• Implemented program to keep customers active after company decided to

sell.

Specifically hired as

manager to create new offers • Generated additional $10K for CEO by proving accounts aligned with

and retain existing guidelines

customers. Drafted sales

reports used by executives to

Computer Skills and Formal Education

determine procedural

Proficient in Microsoft Office, Microsoft Access, QuickBooks, Reflections, CSG, NP

modifications and

Operating system, Visio, SAP, and ADP Payroll Systems

Bachelor’s degree in Accounting, National University, Los Angeles, CA

Manager / Direct Sales

Support

(2006 – 2007)

Oversaw sales operations

at 5 different call centers,

altering procedures and

tactics to reach projected

goals. Worked in

cooperation with personnel

to verify new processes and

implement system

improvements to increase

customer acquisitions,

reduce call-handling time,

and decrease hardware

costs.

Accomplishments

Leadership

• Achieved double

promotion,

reaching

management title.

• Established

benchmark for

refund department.

Contact this candidate